MSP Marketing
Building a Local SEO Strategy for MSPs
Using a local SEO for MSPs can ensure success even in a globalized industry. Here’s how to build an effective local SEO strategy for your MSP.
Connecting Top Talent With World Class MSPs
A Premium MSP Staffing Solution – We hire the best people we can find for MSPs who provide them with a great environment
A System Built for Success – Our unique business model and extensive experience ensure expectations are met and results are delivered
A Bridge of Culture – Owned and operated by native English speakers living abroad
Support Adventure for MSPs
Support Adventure is an MSP staffing agency offering MSPs a world-class, full-service remote staffing solution for your help desk. By providing skilled support technicians, service coordinators, and other back-end technical staff, while handling all of the recruiting, HR, and accounting tasks, we enable MSPs to quickly and efficiently scale their help desk’s workforce during times of growth. Our proven approach, built from our experience managing and working in MSPs, allows us to find the best candidates to staff your MSPs technical support team. By matching candidates living in comparatively low cost of living areas with clients from English-speaking countries, we provide a service that financially benefits everyone involved.
MSP Staffing Service
Go beyond your local talent pool and save money without sacrificing quality. There are talented technicians all over the world. Let us help you build a great international team while saving half on your staff!
MSP Staffing Best Practices
We've helped over 50 MSPs improve their processes and staffing, helping them become more efficient. With our birds-eye view of the industry, we've identified the best practices that can elevate your MSP to new levels of success.
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Why staff your MSP with Support Adventure?
We succeed by carefully selecting our clients to provide the best working arrangements for our staff. If we move forward, we’ll happily offer consultation on your processes to help you achieve the best working environment your MSP can create.
If you’re willing to work with our experience to provide a great and well-organized environment for the world’s best IT Support talent to thrive in your company, while building a world-class MSP, serving your clients above and beyond your competition, you might be an ideal client for us.
What you get staffing with Support Adventure:
Premium IT Support Talent
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience
Long Term Engagements
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
Minimum Administration
Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks
Ongoing contract management
Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more
Amazing cost-effectiveness
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
No-hassle onboarding
After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.
Trial to ensure the right fit
All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.
What our clients say:
MSP Mountain podcast videos:
Latest from our MSP blog:
MSP Documentation
Training MSP Teams on Documentation Standards and Procedures
source Training MSP teams isn’t always about teaching them how to use tools for work. It goes much deeper than that and branches into many different venues. The most important one is probably the process
MSP Management
Managing Performance of Outsourced MSP Staff
One of the main reasons people want to do things in-house, even if it’s less practical and more expensive, is that they want to stay in charge. This is true in the MSP world as
MSP Documentation
Creating a Documentation Hierarchy for Efficient MSP Operations
Imagine planning a holiday and asking a friend who’s already been there to give you a few hints. Now, imagine them raving about a cute souvenir shop on the corner for 30 minutes, barely even
MSP Recruitment & Staffing
Balancing Technical Skills and Cultural Fit in MSP Recruitment
Imagine making a 3v3 basketball team with your best friend and missing one more player. Who would you pick, and what would be your criteria for choosing? On the one hand, you want someone really
MSP Management
The Impact of ITIL Framework on MSP Management
Imagine a small construction project and all the stages it needs to go through to be executed correctly. You have the architect to devise a plan blueprint and the foreman to oversee the works. You
Support Adventure for Job Seekers
Let Support Adventure help you find the perfect remote IT support job. We have successfully placed over 200 IT Support Technicians, Service Coordinators, and System Administrators to work for our MSP clients in the US, UK, and Australia. We are looking for the best of the best, with solid experience and communication skills. First, you’ll have to complete our Training and Testing program, which requires candidates to complete a series of tests designed to test their technical knowledge and skills and record a video interview of yourself that we’ll present to our clients.
To learn more about the available positions and requirements, please visit our Remote IT Support Jobs page now.
Remote IT Support Jobs
We're always hiring remote technicians, system administrators and service coordinators! Check out our remote jobs page and apply to join the Support Adventure family!
Follow our social channels
Curious about what it's like to work at Support Adventure? Check out our blog, our Facebook page and our YouTube channel to get a better idea of what we're all about!
How to get a remote job with Support Adventure?
To become part of the Support Adventure family, you’ll need to pass a series of tests designed to showcase your ability and skills as an IT support professional.
Once you complete our Training and Testing program, you will be presented to our clients, who regularly invite our candidates to interview and become part of their team.
This process is designed to select the best candidates to present to our clients so it takes a bit of effort and time to complete. Thank you for your patience.
What you get working with Support Adventure:
Working with the best
We carefully select our clients to work only with those who provide the best working environment and business culture for our staff
Long Term Engagements
We only fill stable, long-term positions, allowing our staff to fully learn and understand our clients' systems and grow with their company
Career opportunity
Once you become part of the Support Adventure family, we'll always be there to help you with your career progression in the MSP industry
Ongoing contract management
Our contract managers are there to help our clients find their next superstar but also help our staff through the length of the contract, utilizing their skillset a to manage the relationship and deal with raises, incentives, problem resolution, time-off management and more
Above market rates
By matching remote staff living in low-cost locations with companies operating in strong economies, our model allows us to provide competitive rates to our clients, while paying above market rates to you for your work
Rolling long-term contracts in USD, GBP or EUR
Our contracts have daily fees paid in USD, GBP or EUR, depending on the client's location which get paid directly into your account once a month. Our contracts have no expiration date, a 30-day notice period for both sides and a built-in raise after 6 months with the same client
What our staff say:
Support Adventure Lifestyle Videos:
Remote Work Lifestyle and Career blog:
Careers
How to Nail an Online IT Job Interview
In today’s digital-first world, online job interviews have become a standard for hiring, especially in industries like IT and managed services. As an MSP, you’re likely involved in hiring support staff or specialists remotely. But
Careers
The Role of Soft Skills in IT Support Success
Being an IT technician usually implies that you’re someone people reach out to to solve their IT problems. In other words, in order to be good at IT support, you need to know the solution
Careers
One Piece of IT Career Advice You Wish You Had When Starting Out
In this article, we will weave together the shared experiences and advice from IT professionals from various IT careers. We are providing readers with a comprehensive guide to navigating the early stages of their IT
Careers
Excelling at a Remote Help Desk Tier 2 Job
The career of a remote help desk tier 2 technician is not just about addressing IT issues but also about adapting to the changing technological landscape, mastering remote communication and collaboration tools, and contributing proactively
Careers
Remote IT Technician – Job Description Guide
As IT professionals, you’re at the forefront of technological innovation, and the opportunity to work as a remote IT technician can be a game-changer for your career. In this guide, we, at Support Adventure, the
Careers
Best Remote IT Careers
Over the past few years, we have witnessed a seismic shift towards remote work. Here, we will explore the best remote IT careers, offering insights and practical advice to help you navigate the start of