Support Adventure Blog

Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.

Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.

Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.

Categories

Careers

Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.

MSP

Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.

Lifestyle

Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.

Our Latest Posts

Outsourcing IT support, managers picking candidates through their profiles on the computer screen
IT Staff Outsourcing

Essential Skills to Look for When Outsourcing IT Support Technicians

source When it comes to outsourcing IT support, businesses need more than just technical expertise—they require reliability, effective communication, and problem-solving skills that align with their company goals. The right technician doesn’t just fix issues; they prevent them, saving your business time and resources in the long run. You see,

24/7 IT support coverage
IT Staff Outsourcing

24/7 IT Support Coverage: How Remote Technicians Keep Your Business Running

source IT support coverage is no longer a luxury—it’s a necessity for businesses that depend on continuous digital operations. In today’s connected world, even a few minutes of downtime can lead to lost revenue, frustrated customers, and missed opportunities.  That’s where 24/7 remote technicians come in. These experts monitor, maintain,

Outsourced IT Support
IT Staff Outsourcing

The Complete Cost Analysis: In-House vs. Outsourced IT Support Technicians

source When weighing the choice between in-house technicians and outsourced IT support, businesses face a decision that can shape both their budget and daily operations. On one hand, maintaining an internal team offers easier availability and a sense of control.  On the other hand, outsourcing can cut costs while providing

Legacy System Headaches: Migrating Clients to Modern MSP Tooling

source MSP tooling has become the cornerstone for modernizing client operations, replacing outdated systems that drain resources and expose businesses to risk. Migrating to better platforms isn’t just about technology—it’s about reducing costs, improving security, and enabling growth. For MSPs, guiding clients through this transition is now a must, not

Cross-Selling New Services During MSP Expansion
MSP Advice

Cross-Selling New Services During MSP Expansion: What Works and What Backfires?

source MSP expansion isn’t just about adding new clients—it’s about deepening existing relationships through the right mix of services. When done with care, cross-selling and upselling become valuable tools for building trust, enhancing client outcomes, and fostering long-term growth without compromising credibility. Build Trust Before Pitching New Services source Proving

SWOT in MSP
MSP Advice

Using SWOT Analysis to Guide MSP Service Development

source SWOT analysis in MSP service development provides a clear framework for understanding where a business excels, where it struggles, and where it can grow. For managed service providers, this method goes beyond day-to-day operations by highlighting strategic priorities.  By examining strengths, weaknesses, opportunities, and threats, MSPs can identify ways

MSP Recruitment & Staffing

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a

Support Adventure

Support Adventure Reviews: Why people like working for Support Adventure

Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our

Support Adventure

Support Adventure Location: Where are we located?

When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer