Support Adventure Blog

Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.

Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.

Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.

Categories

Careers

Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.

MSP

Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.

Lifestyle

Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.

Our Latest Posts

Measuring performance metrics for IT support
IT Staff Outsourcing

Measuring Performance Metrics for Outsourced IT Support Staff

source Measuring performance metrics for IT support is essential when outsourcing this critical function. You’re not just hiring a team to respond to tickets — you’re trusting them to uphold your company’s reputation, productivity, and customer satisfaction standards. Without clear benchmarks, it’s difficult to know whether they’re truly meeting expectations.

Kristina @ Support Adventure November 13, 2025
train IT remote service coordinators
IT Support Staffing

Training Remote Service Coordinators on Your MSP’s Service Standards

source When you try to train IT remote service coordinators remotely, the process can feel a little overwhelming. Unlike in-office onboarding, where you can walk new hires through systems or check in casually, remote onboarding requires intentional structure and communication from the very start. You see, these technicians and service

Kristina @ Support Adventure November 6, 2025
Outsourcing IT Support
IT Staff Outsourcing

Security Considerations When Outsourcing IT Support Functions

source When it comes to outsourcing IT support, many businesses see it as a cost-effective and efficient way to access specialized expertise without maintaining a large in-house team. It can streamline operations, reduce overhead, and even provide around-the-clock technical coverage. However, the benefits of outsourcing IT support come with certain

Kristina @ Support Adventure October 30, 2025
MSP SLA
IT Staff Outsourcing

Managing SLA Expectations with Remote IT Support Teams

source Service Level Agreements (SLAs) can make or break the trust between clients and remote IT support teams. You see, when everything is handled online, expectations around response time, resolution quality, and communication clarity become even more critical. That’s why managing these expectations requires more than just a signed document—it

Kristina @ Support Adventure October 23, 2025
Outsourcing IT support, managers picking candidates through their profiles on the computer screen
IT Staff Outsourcing

Essential Skills to Look for When Outsourcing IT Support Technicians

source When it comes to outsourcing IT support, businesses need more than just technical expertise—they require reliability, effective communication, and problem-solving skills that align with their company goals. The right technician doesn’t just fix issues; they prevent them, saving your business time and resources in the long run. You see,

Kristina @ Support Adventure October 16, 2025
24/7 IT support coverage
IT Staff Outsourcing

24/7 IT Support Coverage: How Remote Technicians Keep Your Business Running

source IT support coverage is no longer a luxury—it’s a necessity for businesses that depend on continuous digital operations. In today’s connected world, even a few minutes of downtime can lead to lost revenue, frustrated customers, and missed opportunities.  That’s where 24/7 remote technicians come in. These experts monitor, maintain,

Kristina @ Support Adventure October 9, 2025
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Posts About Support Adventure
MSP Recruitment & Staffing

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a

Kristina @ Support Adventure May 4, 2023 No Comments
Support Adventure

Support Adventure Reviews: Why people like working for Support Adventure

Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our

Kristina @ Support Adventure June 21, 2022 No Comments
Support Adventure

Support Adventure Location: Where are we located?

When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer

Kristina @ Support Adventure February 23, 2022 No Comments
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