Support Adventure is an MSP staffing agency dedicated to sourcing and staffing the most qualified MSP help desk professionals worldwide.
Through our proven selection process, the Training and Testing Program, we select only the best candidates to present to our clients.
We staff technical and administrative roles for MSP clients in English-speaking countries worldwide, drawing from our pool of pre-screened candidates available in all time zones, while managing all of the HR, accounting and contract related tasks for our clients.
Support Adventure is the ultimate MSP staffing company for expats who love to travel and work remotely. Since 2016 we’ve been helping MSPs effortlessly build solid teams with English-speaking staff who enjoy living in low-cost places around the world. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your MSP’s needs.
Pre-vetted, qualified, and tested remote MSP helpdesk technicians of all levels, ready to be onboarded to your helpdesk within weeks.
All Support Adventure technicians have passed our 5-step Training and Testing Program, designed to assess their skills and abilities in real-life scenarios.
More info about our technician selection process
Pre-vetted, highly qualified individuals, proficient in a broad range of MSP related systems, with demonstrable experience of planning, deploying and administering large scale configurations.
We have a special process for the most highly qualified and experienced IT staff that have experience and qualifications broader than the requirements of most helpdesk situations.
Pre-vetted, highly motivated individuals with demonstrable coordination and dispatching skill to organize your helpdesk and manage your clients needs to ensure great service delivery.
All candidates are screened for general business knowledge and selected for their excellent communication, organizational and customer service skills.
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks
Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.
All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.
Upon becoming our client, we'll provide you with detailed candidate profiles including videos showcasing their communication skills and technical competencies, as well as ticket notes from project and VM tests they have successfully completed with us.
Through Support Adventure, you have the advantage of viewing a vast pool of qualified, ready-to-hire candidates, giving you the opportunity to identify and select individuals that best align with your requirements prior to scheduling interviews.
Candidate presentations are available upon request.
A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 Support and Daytime Helpdesk.
An Oregon-based MSP which has hired 4 technicians across 4 continents through Support Adventure for Dedicated Follow-the-Sun Staffing
A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.
source The role of peer learning in MSP career development is a concept that has so much to give; it’s outright reckless to overlook or neglect it! One of the biggest flaws in traditional training methods is that the person designing the material often doesn’t approach it from the same
source Have you ever considered how second-chance hiring for MSP teams could transform everything? Think back to when you got the job, just barely, and showed up on the first day fully convinced they’d made a mistake. The hiring process was challenging, and impostor syndrome is no laughing matter. You’re
source Someone once said that the key to succeeding in any field is for a person to fit a certain psychological profile. Psychological testing for MSP has embraced this idea wholeheartedly, but the problem is that it often goes too far. What starts as an attempt to ensure team fit
source Outsourcing still gets a bad rap in some circles. Too many people imagine it as handing off basic tasks to someone halfway across the world who barely speaks English, if at all. But that outdated view doesn’t reflect what’s really going on, especially when it comes to hiring South
source Some people may dismiss MSP work and digital work in general. In their mind, this is nothing more than answering a few simple questions, consulting an FAQ or an AI-powered chatbot, and occasionally talking to a veteran technician (when these first few resources fail to provide a satisfactory answer).
source The job of an MSP dispatcher might seem intimidating, but it becomes pretty straightforward after a while. You either know the solution to a problem or you know where to find the solution. This is why MSP companies prefer to hire people who already have experience in the industry,
We are happy to have an initial conversation to explore how we can add value to your business and how we could work together. Please fill out the form at the link below.
Senior Level IT Support Technician
Canada
Introduction Video
Technical Questions
Situational Awareness Videos
VM Test Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a Senior IT support technician for a UK-based MSP
Deployed 400 device NT 4.0 network at University before Active Directory
Some management experience
System Administrator
North Macedonia
Introduction Video
Technical Questions
Senior interview Recordings
VM Test Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a system administrator for a major U.S.-based MSP
5 years as a Senior IT support technician for a UK-based MSP
2 years as a senior customer support agent at a local ISP
Service Coordinator
United States of America
Introduction Video
Technical Questions
Situational Awareness Videos
Service Delivery Assessment Ticket Notes
Time zone availability:
Pacific, Eastern, UK, Central European
Notice Period:
Available immediately
Fee:
Available to clients only
Experience summary:
3 years as a service coordinator for a major U.S.-based MSP
Successfully managed a hostel as an expat, with a focus on exceptional customer service, community-building, and utilization of technology.