Support Adventure - The premium MSP staffing company

MSP STAFFING

Hire Remote MSP Staff

Support Adventure is an MSP staffing agency dedicated to sourcing and staffing the most qualified MSP help desk professionals worldwide.

Through our proven selection process, the Training and Testing Program, we select only the best candidates to present to our clients.

We staff technical and administrative roles for MSP clients in English-speaking countries worldwide, drawing from our pool of pre-screened candidates available in all time zones, while managing all of the HR, accounting and contract related tasks for our clients.

Why hire through Support Adventure?

Support Adventure Team - The premium MSP staffing company

Support Adventure is the ultimate MSP staffing company for expats who love to travel and work remotely. Since 2016 we’ve been helping MSPs effortlessly build solid teams with English-speaking staff who enjoy living in low-cost places around the world. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your MSP’s needs.

  • We take care of all the recruitment, review, HR, accounting and contract related tasks that come with remote staffing
  • We've worked with 200+ staff and 100+ MSPs and know what distinguishes top-tier technicians and service coordinators
  • Our model provides enormous cost savings compared to hiring locally, while providing staff with above market rates
Click here to become a client and start hiring!
Time zones covered by our staff working their daytime shifts
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Support Adventure staff placed with clients
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Support Adventure staff median contract length
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Find your perfect remote team:

Helpdesk Technicians

Pre-vetted, qualified, and tested remote MSP helpdesk technicians of all levels, ready to be onboarded to your helpdesk within weeks.

All Support Adventure technicians have passed our 5-step Training and Testing Program, designed to assess their skills and abilities in real-life scenarios.

More info about our technician selection process

EXAMPLE PROFILE

System Administrators

Pre-vetted, highly qualified individuals, proficient in a broad range of MSP related systems, with demonstrable experience of planning, deploying and administering large scale configurations.

We have a special process for the most highly qualified and experienced IT staff that have experience and qualifications broader than the requirements of most helpdesk situations.

EXAMPLE PROFILE

Service Coordinators

Pre-vetted, highly motivated individuals with demonstrable coordination and dispatching skill to organize your helpdesk and manage your clients needs to ensure great service delivery.

All candidates are screened for general business knowledge and selected for their excellent communication, organizational and customer service skills.

EXAMPLE PROFILE

What you get when staffing with Support Adventure:

Premium IT Support Talent

We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience

Long Term Engagements

We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company

Minimum Administration

Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks

Ongoing contract management

Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more

Amazing cost-effectiveness

By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work

No-hassle onboarding

After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.

Trial to ensure the right fit

All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.

Click here to become a client and start hiring!

Our process:

1

Becoming a client

 
  • Click the button below and complete our Become A Client form
  • We can book a 15-minute introductory call to discuss your needs
  • Cultural compatibility review with our Service Delivery Manager to ensure your processes are ready to accommodate our fully remote staff
  • If we decide to move forward, a contract manager will be assigned to you to help manage your transition to our remote staffing model
Become a client

2

Selecting your staff

 
  • Your contract manager will provide you with a selection of pre-vetted, qualified staff that align most with your company culture and requirements
  • All candidates will have passed our Training and Testing Program to demonstrate competence.
  • You pick the people you like best by reviewing their profiles and video interviews
  • We arrange the required interviews for you to meet your selected candidates and make your decision

3

Effortless onboarding and ongoing support

  • Our process is designed to onboard new staff with minimal administrative effort from your end
  • We manage all background checks, contractual, billing adjustments and HR-related tasks while providing you with a single monthly invoice for the service
  • We start with a 30-day trial period for a risk-free experience
  • We handle the details, while you focus on the big picture.
  • Ongoing support for any performance, HR or other issues

Detailed candidate profiles

Upon becoming our client, we'll provide you with detailed candidate profiles including videos showcasing their communication skills and technical competencies, as well as ticket notes from project and VM tests they have successfully completed with us.

Through Support Adventure, you have the advantage of viewing a vast pool of qualified, ready-to-hire candidates, giving you the opportunity to identify and select individuals that best align with your requirements prior to scheduling interviews.

Candidate presentations are available upon request.

Complete the Become a client form to start your journey to hiring great candidates

Our contract managers:

Donovan Bjorkman - Contract Manager at Support Adventure, the MSP staffing agency

Donovan Bjorkman

United States of America

ERIC muth

Canada

Nick Ward - Contract Manager at Support Adventure, the MSP staffing agency

Nick Ward

United Kingdom

Justin Coetzee - Contract Manager at Support Adventure, the MSP staffing agency

Justin Coetzee

South Africa

Alex Jordaan - Contract Manager at Support Adventure, the MSP staffing agency

Alex jordaan

South Africa

Our client testimonials:

california, USA

A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 Support and Daytime Helpdesk.

Oregon, USA

An Oregon-based MSP which has hired 4 technicians across 4 continents through Support Adventure for Dedicated Follow-the-Sun Staffing

london, uk

A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.

Read more about our approach to MSP staffing in our blog:

msp diverse workforce
MSP Recruitment & Staffing

Building a Diverse and Dynamic MSP Workforce: Why It Matters

Emphasizing the importance of diversity and dynamism within an MSP workforce is crucial for fostering an innovative, adaptable, and competitive business. A diverse team brings a wealth of perspectives, leading to improved problem-solving and creativity, while a dynamic workforce is more agile, able to respond to changing market demands and technological advancements. Implementing inclusive hiring practices and fostering a culture that values continuous learning and flexibility are key strategies to achieve this.

rpo and spo for msp benefits
MSP Recruitment & Staffing

Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 

At Support Adventure, we’ve navigated the challenges of building a skilled team in the dynamic world of Managed Service Providers (MSPs). Through our journey, we’ve discovered the transformative power of outsourcing the recruitment and selection process that can bring unparalleled benefits to your MSP. This article delves into how Recruitment

psychological testing in hiring IT Staff for MSPs - a man and a women conducing an interview
MSP Recruitment & Staffing

Psychological Testing in Hiring IT Staff: Pros and Cons

At Support Adventure, we’ve always been at the forefront of innovative staffing solutions in the Managed Service Provider (MSP) sector. Inspired by Eric from MSP Mountain’s video, “Why Psychological Testing Isn’t the Best Way to Find Top MSP Talent,” we’re here to share our journey and insights into finding the

an animation of a hand watch with two people working on their laptops in the background, representing the time it takes to hire an IT level 3 help desk technician
MSP Recruitment & Staffing

How Long Does It Take to Hire a Level 3 IT Technician?

The universal formula that can determine the timeframe within which a Level 3 IT Technician can be hired does not exist. However, it is possible to make the process shorter without compromising on the quality of your new hire or their role on your MSP service desk.  To show us

an IT professional man in a suit walking among servers in a server room,
MSP Recruitment & Staffing

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could. Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the

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GET IN TOUCH TO LEARN MORE

We are happy to have an initial conversation to explore how we can add value to your business and how we could work together. Please fill out the form at the link below.

Click here to become a client and start your adventure!
Eric Muth - Founder of Support Adventure, the MSP staffing agency

SAL001-Eric

Senior Level IT Support Technician
Canada

Introduction Video
Technical Questions
Situational Awareness Videos
VM Test Ticket Notes

Time zone availability:

Pacific, Eastern, UK, Central European

Notice Period:

Available immediately

Fee:

Available to clients only

Experience summary:

3 years as a Senior IT support technician for a UK-based MSP

Deployed 400 device NT 4.0 network at University before Active Directory

Some management experience

Zoran - Support Adventure, the MSP staffing agency

SAL213-Zoran

System Administrator
North Macedonia

Introduction Video
Technical Questions
Senior interview Recordings
VM Test Ticket Notes

Time zone availability:

Pacific, Eastern, UK, Central European

Notice Period:

Available immediately

Fee:

Available to clients only

Experience summary:

3 years as a system administrator for a major U.S.-based MSP

5 years as a Senior IT support technician for a UK-based MSP

2 years as a senior customer support agent at a local ISP

Donovan Bjorkman - Contract Manager at Support Adventure, the MSP staffing agency

SAL007-Don

Service Coordinator
United States of America

Introduction Video
Technical Questions
Situational Awareness Videos
Service Delivery Assessment Ticket Notes

Time zone availability:

Pacific, Eastern, UK, Central European

Notice Period:

Available immediately

Fee:

Available to clients only

Experience summary:

3 years as a service coordinator for a major U.S.-based MSP

Successfully managed a hostel as an expat, with a focus on exceptional customer service, community-building, and utilization of technology.