Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
online IT job interview

How to Nail an Online IT Job Interview

In today’s digital-first world, online job interviews have become a standard for hiring, especially in industries like IT and managed services. As an MSP, you’re likely involved in hiring support staff or specialists remotely. But have you ever wondered what sets a successful online interview apart from a lackluster one?In this article, we’ll break down key tips for acing an online job interview. Whether you’re looking to hire the best talent for your MSP… Continue Reading How to Nail an Online IT Job Interview
By Kristina @ Support Adventure, ago
MSP documentation

Training MSP Teams on Documentation Standards and Procedures

sourceTraining MSP teams isn’t always about teaching them how to use tools for work. It goes much deeper than that and branches into many different venues. The most important one is probably the process of training your MSP teams on documentation standards and procedures.Why does this matter? Documentation standards are about more than just compliance. They are about streamlining workflows, ensuring the reliability of reports, and ensuring that nothing is missing. They are… Continue Reading Training MSP Teams on Documentation Standards and Procedures
By Kristina @ Support Adventure, ago
monitoring outsourced MSP staff

Managing Performance of Outsourced MSP Staff

One of the main reasons people want to do things in-house, even if it’s less practical and more expensive, is that they want to stay in charge. This is true in the MSP world as well, a field that has started outsourcing more. They want to maintain the idea of control and keep their finger on the company’s pulse. In reality, they’re afraid that they’ll just see the results in the report and not be… Continue Reading Managing Performance of Outsourced MSP Staff
By Kristina @ Support Adventure, ago
msp documentation

The Role of Documentation in Streamlining MSP Service Delivery

MSP services are more complex than just asking people to restart things and turn them off and back on. Staff providing these services are in charge of things like security, infrastructure, cloud, and communication, as well as network and helpdesk, which are highly specialized and complex tasks. Their ability to do their job heavily depends on the right information, which is directly tied to the documentation they have at hand. In other words, well-organized documents… Continue Reading The Role of Documentation in Streamlining MSP Service Delivery
By Kristina @ Support Adventure, ago
msp

Creating a Documentation Hierarchy for Efficient MSP Operations

Imagine planning a holiday and asking a friend who’s already been there to give you a few hints. Now, imagine them raving about a cute souvenir shop on the corner for 30 minutes, barely even mentioning that this is the coldest place they’ve ever been to. Sure, both are pieces of information, and both can be important, but neither is equally important.This is one of the biggest challenges of managing your MSP documentation. With… Continue Reading Creating a Documentation Hierarchy for Efficient MSP Operations
By Kristina @ Support Adventure, ago
msp salaries

Retaining MSP Staff: Strategies Beyond Competitive Salaries

A job in MSP is crucial for the functioning of modern society, but many technicians see it as a post that they don’t intend to keep for long. Even with competitive salaries, MSP companies often struggle to keep people, considering that most of their crew consists of specialists and people who acquire skills and knowledge they can monetize elsewhere.This is why retaining MSP staff for as long as you can has the potential to… Continue Reading Retaining MSP Staff: Strategies Beyond Competitive Salaries
By Kristina @ Support Adventure, ago
Hiring for cultural fit

Balancing Technical Skills and Cultural Fit in MSP Recruitment

Imagine making a 3v3 basketball team with your best friend and missing one more player. Who would you pick, and what would be your criteria for choosing?On the one hand, you want someone really good at basketball. At the same time, you need someone who can match your playstyle – someone who can read you on the go, and someone who will synergize with the existing team. Choosing between someone good and someone who’ll… Continue Reading Balancing Technical Skills and Cultural Fit in MSP Recruitment
By Kristina @ Support Adventure, ago
MSP ITIL

The Impact of ITIL Framework on MSP Management

Imagine a small construction project and all the stages it needs to go through to be executed correctly. You have the architect to devise a plan blueprint and the foreman to oversee the works. You have the workers doing the actual work, but you also have resources like the blueprint and scheduled irregular (not a part of a daily work routine) tasks like inspections and equipment maintenance.The IT field works similarly, and the collection… Continue Reading The Impact of ITIL Framework on MSP Management
By Kristina @ Support Adventure, ago
recruitment in MSP

Navigating the Global Talent Pool for MSP Recruitment

As an MSP, the entire world is your talent pool. You could hire anyone, anywhere, as long as they fulfill your criteria, and the requirements are seldom geography-dependent. This matters so much because IT experts come from all over the globe, and hiring internationally is often less expensive. Specialists from areas with lower economic power will do just as good a job for a fraction of the price, so hiring them pays off. Still, how… Continue Reading Navigating the Global Talent Pool for MSP Recruitment
By Kristina @ Support Adventure, ago
MSP challenges

Best Practices for MSPs Managing Difficult Client Conversations

There are no spheres in life where everything runs smoothly all the time. Every now and again, you need to have “the talk” with your client, and MSPs are no exception to this rule. In fact, this is one of the biggest MSP challenges that, sadly, a lot of decision-makers don’t know how to handle. So, what are some of the best practices for MSP executives who have to manage a difficult client conversation? How… Continue Reading Best Practices for MSPs Managing Difficult Client Conversations
By Kristina @ Support Adventure, ago
outsourcing work for your MSP

How to Ensure Quality When Outsourcing Services for Your MSP

Outsourcing work can be compared to a video game cheat code. It’s a simple solution to a very complex problem. It’s like letting the smartest kid in class take your test or do your homework for you. However, the odds are that even the smartest kid can make mistakes. Moreover, it’s not only the grade that’s on the line, but ensuring they will put the same effort into your work as you would in your… Continue Reading How to Ensure Quality When Outsourcing Services for Your MSP
By Kristina @ Support Adventure, ago
msp for your business

How to Switch from IT Support to MSP Management for Your Business

How can businesses afford to run an internal IT support team in 2024? Do larger businesses find it cost-effective? A better solution, as they all realize sooner or later, is to go with MSP management instead! Employing a Managed Service Provider with a helpdesk that can solve all IT issues and be a valuable business partner is a move that can save resources and propel your business forward.Now, you can’t just randomly transition from… Continue Reading How to Switch from IT Support to MSP Management for Your Business
By Kristina @ Support Adventure, ago
soft skills in IT

The Role of Soft Skills in IT Support Success

Being an IT technician usually implies that you’re someone people reach out to to solve their IT problems. In other words, in order to be good at IT support, you need to know the solution for a lot of technical issues or know where to look for the answers, right?Well, it’s more than just that!What if people on the other end of the line are argumentative, panicking, or don’t know how to explain… Continue Reading The Role of Soft Skills in IT Support Success
By Kristina @ Support Adventure, ago
high-performing

Talent Retention Strategies for High-Performing Outsourced MSP Staff

MSP staffing agencies are vendor management firms that source talent for the company in question. This means that the original company is one step removed from the talent.If you decide to go with this option, you can find some of the best MSP talent around while saving valuable resources! With outsourced staff, you can have high-performing talent that can work directly and only for your MSP helpdesk, without the hassle of taking care of… Continue Reading Talent Retention Strategies for High-Performing Outsourced MSP Staff
By Kristina @ Support Adventure, ago
msp cultural fit

Cultural Fit: The Importance in MSP Staffing Decisions

Have you ever made a friend who seemed really cool and interesting, but when you brought them to your larger friend group, they just didn’t fit? They couldn’t match the energy of the room, they didn’t get the inside jokes, and everything felt a bit off. This is always the case when bringing an individual into a larger group, and it’s not just something that happens in personal groups and relationships. It happens when hiring… Continue Reading Cultural Fit: The Importance in MSP Staffing Decisions
By Kristina @ Support Adventure, ago
msp geographic expansion

Preparing Your MSP for Geographic Expansion

A lot of people assume that just because their particular industry is not location-based and the services they provide are digital, they have a global presence by default. Sure, in theory, someone from across the globe could learn about your enterprise and reach out to you randomly, but such a thing is unlikely to happen.This is a myth that many Managed Service Providers (MSPs), for some reason, still believe. In reality, geographic expansion of… Continue Reading Preparing Your MSP for Geographic Expansion
By Kristina @ Support Adventure, ago
msp case studies

Utilizing Case Studies to Showcase MSP Success

Utilizing case studies is essential for showcasing the success of Managed Service Providers (MSPs). This article covers the importance of case studies in MSP marketing, identifying suitable candidates, structuring engaging content, and promoting case studies effectively. Learn strategies to leverage case studies for client acquisition and measure their impact to ensure continuous success.Using Case Studies to Showcase MSP SuccessIn the MSP world, success goes beyond delivering quality IT services—it’s about telling compelling stories… Continue Reading Utilizing Case Studies to Showcase MSP Success
By Kristina @ Support Adventure, ago

How to Identify and Attract Top MSP Talent

Attracting top MSP talent is crucial for any MSP’s success. Knowing how to identify and attract skilled professionals, focusing on defining talent needs, and crafting an attractive employer brand can set MSPs on the path to successfully attracting top talent.Leveraging recruitment channels, and offering competitive compensation comes into play when strategizing how to keep the top MSP talent. Your MSP can learn the importance of effective interviewing, retention strategies, and fostering a positive work… Continue Reading How to Identify and Attract Top MSP Talent
By Kristina @ Support Adventure, ago
outsourced msp team service quality

Maintaining Service Quality with an Outsourced MSP Team

Maintaining service quality with an outsourced MSP team is crucial for business success. You can successfully bridge challenges such as communication barriers and quality control with proven strategies. Key points include establishing clear SLAs, implementing robust communication channels, and fostering a strong team culture. This guide also covers monitoring performance, training, and risk management to ensure consistent, high-quality service from outsourced teams.How to Maintain Service Quality with an Outsourced MSP Team?Brief overview of… Continue Reading Maintaining Service Quality with an Outsourced MSP Team
By Kristina @ Support Adventure, ago
outsourcing vs, in-house staffing for msps

Outsourcing vs. In-House Staffing for MSPs: Making the Right Choice

Choosing between outsourcing and in-house staffing is crucial or MSPs who want to scale safely, save resources, and improve service quality. Comparing the benefits and downsides of both options, covering cost efficiency, scalability, quality control, and team cohesion brings you the necessary insight into the topic.By getting concrete info, MSP founders can assess their specific needs, conduct a SWOT analysis, and explore the models that fit them best.Outsourcing and In-House Staffing for MSPs… Continue Reading Outsourcing vs. In-House Staffing for MSPs: Making the Right Choice
By Kristina @ Support Adventure, ago