Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
msp outsourced staff

What’s Stopping MSPs from Hiring Outsourced Staff? Addressing Concerns

Managed Service Providers (MSPs) constantly seek efficient ways to deliver top-notch IT services. Amidst this pursuit, MSP outsourced staff has emerged as a pivotal strategy, offering a plethora of benefits but also presenting unique challenges. The integration of outsourcing and offshoring strategies enables MSPs to focus on core business functions, improve service quality, and achieve significant cost savings. Many MSPs are adopting this strategy with a few still having concerns on topics such as security,… Continue Reading What’s Stopping MSPs from Hiring Outsourced Staff? Addressing Concerns
By Kristina @ Support Adventure, ago
reddit remote working hacks

Reddit Remote Working Advice & Hacks 

From ergonomic setups to maintaining work-life balance, the comments in the Reddit post provide dealing with remote work some real-life insights and practical advice. This comprehensive guide compiles their shared wisdom, covering everything from workspace essentials to creative solutions for common remote work challenges. Whether you’re a seasoned remote worker or new to the WFH scene, these tips, sourced from a vibrant Reddit discussion, offer valuable perspectives to enhance your remote working experience.The shift… Continue Reading Reddit Remote Working Advice & Hacks 
By Kristina @ Support Adventure, ago
remote it technician job description

Remote IT Technician – Job Description Guide

As IT professionals, you’re at the forefront of technological innovation, and the opportunity to work as a remote IT technician can be a game-changer for your career. In this guide, we, at Support Adventure, the remote MSP staffing company, will delve into why you should consider this path, how to transition successfully, and the myriad benefits it brings. Whether you’re looking to improve your work-life balance, expand your professional horizons, or embrace a more flexible… Continue Reading Remote IT Technician – Job Description Guide
By Kristina @ Support Adventure, ago
rpo and spo for msp benefits

Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 

At Support Adventure, we’ve navigated the challenges of building a skilled team in the dynamic world of Managed Service Providers (MSPs). Through our journey, we’ve discovered the transformative power of outsourcing the recruitment and selection process that can bring unparalleled benefits to your MSP.This article delves into how Recruitment Process Outsourcing (RPO) can revolutionize MSP operations, offering insights, real-life examples, and practical advice.I. Understanding the Basics of Recruitment OutsourcingWhat Is Recruitment Process… Continue Reading Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 
By Kristina @ Support Adventure, ago
sunny cheap winter destinations y the sea

5 Cheap Sunny Winter Destinations by the Sea 

Winter doesn’t always have to be about snowflakes and cold weather. For those looking to swap their winter coats for swimsuits and enjoy the sun’s warm embrace, there are plenty of destinations where this dream can become a reality – without breaking the bank. Imagine living by the sea, where the gentle sound of waves and the soft warmth of the sun are daily companions, all for around $1000 USD a month.From the vibrant… Continue Reading 5 Cheap Sunny Winter Destinations by the Sea 
By Kristina @ Support Adventure, ago
best remote it careers, a simplified illustration of a laptop on a desk

Best Remote IT Careers

Over the past few years, we have witnessed a seismic shift towards remote work. Here, we will explore the best remote IT careers, offering insights and practical advice to help you navigate the start of this digital odyssey.This transformation isn’t just a fleeting trend; it’s an opportunity for tech-savvy individuals to carve out a career that blends passion with flexibility. It’s about tapping into a global talent pool, fostering diversity, and embracing work-life balance.… Continue Reading Best Remote IT Careers
By Kristina @ Support Adventure, ago
remote level 3 it technician having an interview online

Remote Working for Level 3 IT Support Technicians

Are you a tech whiz dreaming of leveling up to a Remote Level 3 Support Technician job? Welcome aboard! This journey into the realm of leveling up is tailored just for you.Think of this article as your GPS, guiding you through the winding roads of skills, hiring insights, and salary expectations in the (remote) IT job market.We will talk about:Level 3 Support Technician SkillsRemote IT Job Requirements and Hiring ProcessLevel… Continue Reading Remote Working for Level 3 IT Support Technicians
By Kristina @ Support Adventure, ago
psychological testing in hiring IT Staff for MSPs - a man and a women conducing an interview

Psychological Testing in Hiring IT Staff: Pros and Cons

At Support Adventure, we’ve always been at the forefront of innovative staffing solutions in the Managed Service Provider (MSP) sector. Inspired by Eric from MSP Mountain’s video, “Why Psychological Testing Isn’t the Best Way to Find Top MSP Talent,” we’re here to share our journey and insights into finding the best MSP talent, moving beyond traditional psychological testing. With hopes that our approach will improve your MSP talent acquisition, here are the challenges with psychological… Continue Reading Psychological Testing in Hiring IT Staff: Pros and Cons
By Kristina @ Support Adventure, ago
digital nomad visas new 2024

Digital Nomad Visas 2024: Top Destinations and New Opportunities

As we step into a new year, the opportunities for digital nomads continue to evolve with more countries embracing this growing trend. This guide will explore the latest and most popular digital nomad visas, providing essential information to help you choose your next remote work destination. Whether you’re a seasoned digital nomad or just starting out, this comprehensive guide is tailored to keep you informed and ready for new adventures.So, what’s new with digital… Continue Reading Digital Nomad Visas 2024: Top Destinations and New Opportunities
By Kristina @ Support Adventure, ago
easy visa for south african citizens. an image of a couple relocating to a new country and happy to start a life there.

Easy Digital Nomad Visas for South African Citizens

There are several affordable countries that offer relatively easy or flexible visa options for South African  digital nomads:Mexico: South African citizens can apply for a long-term “Temporary Residency” visa, which allows them to stay in the country for up to four years and work remotely.Estonia: South African citizens can apply for a “Digital Nomad Visa” which allows them to live and work in Estonia for up to a year. There is an option… Continue Reading Easy Digital Nomad Visas for South African Citizens
By Kristina @ Support Adventure, ago
remote msp workspace

7 Steps to a Great Workspace for Your Remote Staff

In today’s fast-paced IT environment, Managed Service Providers (MSPs) are increasingly adopting remote work models. This shift necessitates rethinking workspace dynamics to ensure efficiency, productivity, and employee satisfaction. Let’s dive into how MSPs can create a better environment for their remote staff by focusing on aspects like MSP remote staff management, help desk best practices, and effective communication strategies.1. Establish a Robust Remote InfrastructureTwo major avenues lead to an improved remote infrastructure: Essential… Continue Reading 7 Steps to a Great Workspace for Your Remote Staff
By Kristina @ Support Adventure, ago
remote it jobs at night

Night Shift Remote IT Jobs Guide: Best Time Zones

Welcome to Support Adventure, where we specialize in matching IT talent with global opportunities. As pioneers in remote IT jobs (at night), we understand the intricacies of time zone challenges and the unique lifestyle of night shift remote work. Our MSP Staffing Company’s guide will guide you how to navigate them best!With the world being so interconnected, the opportunity to work in a different time zone from the comfort of your home has become… Continue Reading Night Shift Remote IT Jobs Guide: Best Time Zones
By Kristina @ Support Adventure, ago
A recruitment specialist looking at candidates profile profile provided by an RPO for MSPs

How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?

Make yourself comfortable and let’s start our talk about the world of Recruitment Process Outsourcing (RPO). We’ll talk about it in simple terms, using relatable comparisons, in a way that feels like chatting over coffee, not a stuffy boardroom meeting. So, sit back as we go over the topic together.What’s the Deal with RPO?Think of RPO as your hiring sidekick. It’s a service where you hand over the reins of finding and hiring… Continue Reading How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?
By Kristina @ Support Adventure, ago
Reddit MSP IT technician superhero sitting at a helpdesk

Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics

Today we’re taking a closer look at a buzzing Reddit conversation started by u/damagedproletarian. It was the monthly top post in r/MSPs so it’s fair to say that the topic raised some dust among MSPs and MSP staff alike.The perspectives offered in the thread are real-time concerns MSPs are facing. As such, they caught our eye at Support Adventure as well. Working with over 200 MSPs and providing the best staff to them, we… Continue Reading Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics
By Kristina @ Support Adventure, ago
a man in bed reading on his phone about how to sleep better as an IT tech

How to Sleep Better as an IT Technician

Let’s talk about something we often code right out of our day – sleep. It’s the silent background app in our lives, crucial for debugging our brains after a day of tackling tech puzzles. Without it, we’re like smartphones with glitchy software – everything’s just a bit slower and more prone to crashing. It’s time to reboot our sleep habits and get you sleeping like a log (and we don’t mean the error kind)!I.… Continue Reading How to Sleep Better as an IT Technician
By Kristina @ Support Adventure, ago
an animation of a hand watch with two people working on their laptops in the background, representing the time it takes to hire an IT level 3 help desk technician

How Long Does It Take to Hire a Level 3 IT Technician?

The universal formula that can determine the timeframe within which a Level 3 IT Technician can be hired does not exist. However, it is possible to make the process shorter without compromising on the quality of your new hire or their role on your MSP service desk. To show us how to save valuable time and get the best out of hiring Level 3 IT technicians, we turned to Eric, the founder of Support Adventure… Continue Reading How Long Does It Take to Hire a Level 3 IT Technician?
By Kristina @ Support Adventure, ago
cheap countries fast internet

5 Cheapest Countries with Fast Internet for Techies

The world has become a playground for tech-oriented digital nomads like yourself – aren’t you looking forward to staying in places that not only spark your creativity but also offer the comfort of a developed country without the hefty price tag? If you’ve realized the importance of a supportive community, a fast internet connection, and an affordable cost of living, this article will inspire you with the right destinations that fit both your needs AND… Continue Reading 5 Cheapest Countries with Fast Internet for Techies
By Kristina @ Support Adventure, ago
An illustration ofa camera watching over a computer screen, cybersecurity for managed services

Cybersecurity in Managed Services: A Complete Blueprint

In today’s interconnected world, cybersecurity transcends traditional workplace boundaries and emerges as a critical cornerstone within managed service provider (MSP) operations. With the digitization of business processes, MSPs are not merely service providers; they are the guardians of their clients’ digital lifelines. Should those lifelines be compromised, there can be legal consequences. At Support Adventure, we’ve delved deeper into this topic in a recent podcast conversation with Joseph Brunswick of  Brunsman Advisory Group, an insurance… Continue Reading Cybersecurity in Managed Services: A Complete Blueprint
By Kristina @ Support Adventure, ago
An illustration of a shared house living room for remote workers.

Shared Housing Guide for Remote Workers

The allure of the digital nomad lifestyle is undeniable. The freedom to work from anywhere and meet like-minded people are just a couple of perks. That being said, with this freedom comes the challenge of finding suitable accommodation that caters to the unique needs of remote workers. Could shared housing be the right solution?We did the research and presented it in this shared housing guide for remote workers. Keep reading to get insights into… Continue Reading Shared Housing Guide for Remote Workers
By Kristina @ Support Adventure, ago
an IT professional man in a suit walking among servers in a server room,

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could.Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face.At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians
By Kristina @ Support Adventure, ago