Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!
an IT professional man in a suit walking among servers in a server room,

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could.Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face.At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians
By Kristina @ Support Adventure, ago
a person sitting at a laptop, looking for a SIM card in Turkey and holding his head in frustration

How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)

What happens when you’re a foreigner in Turkey and you want to buy a local SIM card? It’s not what you’re probably expecting!My experience led me down the path of visiting Turkcell SIM card hell. Now I’ve come back to tell you a story about how that went. Here’s what not to do!What Not to Do When Buying a SIM Card in TurkeyThere are many logistical challenges to becoming a digital nomad in… Continue Reading How To Get a SIM Card or E-SIM Card in Turkey (Avoid These Mistakes!)
By Kristina @ Support Adventure, ago
direct staffing alternative for MSPs, drawing of people in a bright office working on computers

Direct Staffing Alternative for MSPs

Traditional staffing methods can be restrictive and costly. They can make it difficult for MSPs to offer extended services, such as round-the-clock help desk support. This can lead to decreased service quality and even loss of clients. However, there is a tested solution for MSP helpdesks looking to better and expand their services. From cost savings to discovering global talent, find out how remote staffing could be a great direct staffing alternative for your MSP.… Continue Reading Direct Staffing Alternative for MSPs
By Kristina @ Support Adventure, ago
A drawing of people working on their laptops in a co-working space.

IT Staff Training Best Practices

Without the right IT staff training, your MSP risks inefficiencies, miscommunication, and service delivery issues. These are real risks that can have serious consequences. With the decrease in the quality of service, loss of accountability, and delays, you can see your clients become dissatisfied which can result in losing them.Therefore, it is important to prevent these issues by following the tried and true IT staff training best practices, from experts in the field. As… Continue Reading IT Staff Training Best Practices
By Kristina @ Support Adventure, ago

Working in IT or STEM? Apply for a Czech Republic Digital Nomad Visa

The Czech Republic has recently launched a digital nomad visa for remote IT employees and freelancers from eight countries! The lively and artsy nation, which has long been a favorite of Western travelers for its welcoming Slavic atmosphere mixed with a social market economy, is a staple within the digital nomad community. So keep reading to learn more about how you can apply for the Czech Republic Digital Nomad Visa and work in this beautiful… Continue Reading Working in IT or STEM? Apply for a Czech Republic Digital Nomad Visa
By Kristina @ Support Adventure, ago

Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program

The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry.To do so, MSPs need to have a strong ship with a capable crew, ready to adjust to any conditions gracefully. That’s precisely what makes our technicians… Continue Reading Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program
By Kristina @ Support Adventure, ago

The Best Spots to Work Remotely in Serbia… (Plus! Tips on Work Permits and Finding a Job)

If you’re coming to Serbia as a remote worker for the first time, we’ve picked some of the best online working spots in our favorite cities, which are Belgrade, Novi Sad, Niš! Keep reading to find out what makes these places special, when the best time to visit is if you want to pay less for accommodations, what some of the best online jobs in Serbia are and where to find them. And if you… Continue Reading The Best Spots to Work Remotely in Serbia… (Plus! Tips on Work Permits and Finding a Job)
By Kristina @ Support Adventure, ago

Work Better as a Digital Nomad in IT: 5 Harmful Habits to Avoid

In today’s fast-paced digital world, remote work has become a game-changer for the IT industry. IT technicians are embracing the freedom to work from anywhere in the world as digital nomads. But as a side effect, harmful habits we adopt as remote workers can get in the way of maintaining a healthy work-life balance.As a remote IT staffing company, we at Support Adventure truly recognize the importance of work-life balance for digital nomads in… Continue Reading Work Better as a Digital Nomad in IT: 5 Harmful Habits to Avoid
By Kristina @ Support Adventure, ago

Remote Working in Bulgaria: A Hidden Gem for Digital Nomads!

When it comes to remote work, Bulgaria might not be the first country that comes to most people’s minds, making it a hidden treasure for digital nomads seeking the perfect blend of affordability, captivating landscapes, and vibrant culture. Our MSP Staffing Company’s staff gladly visit the country!However, with the latest digital nomad fest to take place in Bansko, Bulgaria, the country might not be overlooked for much longer!In this article, we’ll explore lesser-known… Continue Reading Remote Working in Bulgaria: A Hidden Gem for Digital Nomads!
By Kristina @ Support Adventure, ago

Working Remotely In Italy: Visas, Hidden Gems and the Cost of Living

Unlock remote work opportunities in Italy with this comprehensive guide!Dreaming of working remotely in the picturesque country of Italy? In this article, we’ll dive into the world of remote work opportunities, digital nomad visas and the cost of living in Italy. Whether you’re a digital nomad or just someone seeking a more flexible work arrangement, we’ll provide you with valuable insights to make your Italian remote work journey a success.How to Secure a… Continue Reading Working Remotely In Italy: Visas, Hidden Gems and the Cost of Living
By Kristina @ Support Adventure, ago

Find and Hire the Best IT Support Technicians for Your MSP

The success of your company as a managed service provider depends on your ability to deliver top-notch IT support that makes your customers feel consistently taken care of. In order to make good on this promise to your clients, you must employ the best MSP technicians. Ones who are knowledgeable, dependable and personable.To help you achieve that, we’ll examine the essentials for hiring stand-out IT technicians for your MSP help desk, and how to… Continue Reading Find and Hire the Best IT Support Technicians for Your MSP
By Kristina @ Support Adventure, ago

Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership

Turning to an outsourced MSP help desk can feel like handing over the keys of your car to your teenage kid for the first time–nerve wracking. But unlike your kid who’s never driven a car before, there are many outsourced help desk providers that are seasoned drivers in the remote MSP landscape. Thus choosing the best outsourcing provider is seamless when you have the knowledge of what to look for when partnering with a company… Continue Reading Outsourcing Your MSP Help Desk for Newbies: A Guide to a Successful Partnership
By Kristina @ Support Adventure, ago

5 Tips to Boost Productivity and Customer Satisfaction for your MSP

If your MSP help desk is in a productivity rut and you don’t know how to get out of it, we’ve got you covered! In our experience working with and consulting many MSPs, the chaos in their environment is often caused by either a sudden growth in staff and/or clients or ineffective communication and documentation.But whichever the reason, it’s important to take an honest look at your situation and accept it for what it… Continue Reading 5 Tips to Boost Productivity and Customer Satisfaction for your MSP
By Kristina @ Support Adventure, ago

The Cheapest Places To Live in Costa Rica!

If you’re planning a move to Costa Rica, choosing a place to live can be the most crucial decision, especially when your budget is tight. And although the country is known for being generally affordable, it still has higher than average prices compared to other countries in Latin America. Therefore, you need to select a place to live wisely, and we are here to help you do just that.  The Top Cheapest Places To Live… Continue Reading The Cheapest Places To Live in Costa Rica!
By Kristina @ Support Adventure, ago

Tier 3 IT Technician Closes His Business to Join Support Adventure 

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a company in Florida as a level 3 technician for an MSP and has quite an intriguing story to share!The story behind Jonathan’s journey is… Continue Reading Tier 3 IT Technician Closes His Business to Join Support Adventure 
By Kristina @ Support Adventure, ago

Working Remotely On An MSP Help Desk

Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than ever before. It’s gained popularity in recent years and continues to be a preferred option for many job seekers due to the numerous benefits it offers.In the wake of the COVID-19 pandemic, many companies have shifted to remote work,… Continue Reading Working Remotely On An MSP Help Desk
By Kristina @ Support Adventure, ago

Building a Career as a Tier 3 IT Support Tech

This article offers valuable advice for individuals seeking to establish a thriving career in the IT industry as a Level 3 IT support technician. The piece outlines key strategies for developing specialized skills, obtaining professional certifications, and building a network of IT professionals to advance one’s career. While these guidelines are specifically tailored to Level 3 IT support technicians, they can be beneficial for all IT technicians, regardless of their career stage. As a remote… Continue Reading Building a Career as a Tier 3 IT Support Tech
By Kristina @ Support Adventure, ago

Moving to Thailand with No Money or a Tight Budget

Moving to Thailand in 2023 can be a dream come true, but if you are struggling to save money or earn enough income, it can feel like it’s too daunting a task. But with a bit of planning and creativity, you can make your move to the Land of Smiles a success.Here are some tips on how to move to Thailand with no money or a tight budget:Research Cheap Flights: Look for budget… Continue Reading Moving to Thailand with No Money or a Tight Budget
By Kristina @ Support Adventure, ago

The Safest Places to Live in Costa Rica 2023

Planning a trip to Costa Rica, and feeling nervous about safety? Then this is the article for you! We are here to help you learn how to stay safe in Costa Rica by listing the least dangerous places for living in the country, as well as safety tips for using public transport. We’ll also share the best times to visit to have the most enjoyable, stress-free experience.The safest places to stay in Costa Rica… Continue Reading The Safest Places to Live in Costa Rica 2023
By Kristina @ Support Adventure, ago

Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand

Don’t ask yourself IF you should work remotely from Thailand. Ask yourself why you aren’t doing it already! If you share our enthusiasm for the remote lifestyle, you probably don’t need much convincing to hit the road on your next adventure. And if that adventure is Thailand, we have practical advice and reliable info on where to stay as a remote worker in this epic country.Where to move to in Thailand for remote workers… Continue Reading Where to Move to in Thailand for Remote Workers: The Best Cities in Thailand
By Kristina @ Support Adventure, ago