msp hiring for cultural fit

Imagine making a 3v3 basketball team with your best friend and missing one more player. Who would you pick, and what would be your criteria for choosing?

On the one hand, you want someone really good at basketball. At the same time, you need someone who can match your playstyle – someone who can read you on the go, and someone who will synergize with the existing team. Choosing between someone good and someone who’ll fit with the team is a huge challenge. Can you find a player with both qualities?

This is the same challenge that you’ll face when hiring. Hiring for cultural fit is great if the person you’re hiring is skilled enough. Hiring someone just because they share your values would make as much sense as adding your third best friend to your basketball team, even though they’ve never stepped foot on the court. Sure, everyone will have a good time, but you can forget about winning.

So, the real challenge is balancing technical skills and cultural fit in MSP recruitment. Let’s find out how you can find it! 

Set Minimum Technical Skills Requirements

mso hiring

Before deciding whether someone fits your company culture, ensure they meet the necessary technical skills. It’s not enough to hire based on personality alone—you need a baseline for capability. This way, you ensure they can handle the core duties of the job when hiring for cultural fit vs. hiring for skills

No matter how well a candidate meshes with your team values, if they can’t perform the basic tasks, they simply won’t be able to keep up. You see, it’s about ensuring they can pull their weight in the MSP environment, not just getting along with others when hiring for cultural fit.

It’s a good idea to work with specialists to define the minimum skills needed. However, be sure to keep things reasonable. Remember, you’re hiring someone who might be new to the industry. You’re not necessarily looking for an expert, just someone who can grow into the role. 

When creating your checklist, consider essential MSP skills like network troubleshooting, hardware diagnostics, and familiarity with cloud services. Additionally, knowledge of cybersecurity basics is becoming more important. These skills will help you create a solid foundation for the technical expectations of the role.

Getting someone from an actual MSP staffing company to help you compile this list of minimum requirements is an amazing idea. 

Once you’ve filtered out the candidates who don’t meet the technical requirements, you’ll be left with a group of qualified applicants. From there, you can focus on the cultural fit in the workplace. After all, the best team members are those who can excel both technically and socially within the company. 

Define Your Company Culture Clearly

cultural fit vs technical skills

Your first step is defining exactly what your company stands for. This means more than just throwing around buzzwords. When hiring for culture, you need to create a clear image of your company’s core values and mission. When candidates understand this, they’ll be able to gauge if they’re a natural fit. 

Take a look at your current team and ask yourself: what personalities thrive here? Is it people who work independently or those who collaborate well with others? Also, pay attention to team dynamics. The best new hire will complement the strengths of your existing team. 

It’s not just about values; it’s about behavior. Think of specific actions you want to promote, like open communication, accountability, or creativity. Once you know what behaviors lead to success in your company, you can ask candidates for examples of how they’ve demonstrated these traits. 

When recruiting, it’s important to explain to candidates why cultural fit matters. You see, technical skills are just one part of the equation. The best hires fit your culture because they’ll easily adapt and thrive. Cultural fit boosts productivity and morale.

Your hiring team should be on the same page. Everyone involved should understand the cultural values you’re prioritizing. Otherwise, it’s easy to have conflicting ideas about what’s important. A united front makes finding candidates who truly fit the company culture easier. 

Use Structured Interviews for Technical Skills

msp candidate

To keep the process fair, use the same set of technical questions for every candidate. This ensures consistency and makes it easier to compare candidates’ abilities. Plus, having a well-defined structure can help you avoid bias during interviews, focusing only on their skills while keeping cultural fit recruiting in mind.

Also, use real-world MSP scenarios in your interview questions when assessing technical skills. This gives you a clearer picture of how candidates would handle the challenges they’ll face. Moreover, scenario-based questions are a great way to test their problem-solving abilities under pressure. Again, the best way to get to the actual scenarios would be to reach out to someone providing real outsourced MSP staffing services.

Involving your senior tech team when interviewing candidates is always a good idea. Not only will they help ask the right questions, but they can also assess whether the candidate has the necessary technical depth. This helps you see if the new hire can work well with the existing team.

When interviewing, focus on candidates’ troubleshooting abilities. Also, ask them about specific MSP tools they’ve used and how they approach problem-solving. These are key skills for the role. You’re likely on the right track if they can show practical experience in these areas. 

Finally, consider giving candidates practical tests during the interview. This might be like solving a technical issue or using a specific MSP tool. Seeing them in action allows you to evaluate their skills in a real-world setting, giving you confidence in their abilities while focusing on cultural fit recruiting

Balance Cultural Fit Questions with Technical Assessments

hiring for cultural fit

While technical skills are important, remember to evaluate how well the candidate works with others. Ask questions that reveal their communication style, teamwork experience, and collaboration skills. You want someone who knows their stuff and can work well with your team. 

Conflict resolution is a big part of cultural fit in the workplace. Ask candidates for examples of how they’ve handled disagreements or challenging situations at work. Someone who can navigate conflict gracefully is more likely to fit into your team without causing disruptions.

Also, ask the candidates how they’ve adapted to company cultures. Have they worked in a similar environment before? If so, how did they handle it? Moreover, look for evidence that they’re flexible and willing to adapt to your company’s specific culture. This shows how they perceive what a good cultural fit is. After all, 40% of workers believe corporate culture is important this year, which is a 3% increase over the previous year. 

It’s important to strike a balance between cultural and technical assessments. If you focus too much on either one, you risk losing strong candidates. Moreover, balancing both ensures that you’re not biased towards someone’s personality at the expense of their technical competence. 

Ultimately, you’re looking for someone who excels in both areas. It’s tempting to prioritize one over the other, but finding a candidate who can thrive technically and culturally will lead to the best long-term success. This balance is key to building a strong, cohesive team when hiring for fit. 

Hiring for Cultural Fit Doesn’t Mean Lowering the Bar on Technical Skills

Setting minimum technical requirements, involving your team in the process, and keeping an eye on growth potential ensures a strong and cohesive team. When you strike that balance between hiring for cultural fit and hiring for skills, you’re not just filling a position – you’re building a team that can thrive together in the long run.


Kristina @ Support Adventure

Hi there! I'm Kristina Antic, the voice behind the articles you've been enjoying on the Support Adventure blog.Welcome to the crossroads of travel, transformative career advice, and all things MSP!Since joining the team in 2020, I've been weaving my experiences from traveling across Europe and Asia into stories that resonate with tech enthusiasts and wanderlust-filled souls alike.From the world of translating and IT customer service to teaching, I’ve worn many hats, all of which I now bring together to help you navigate the exciting remote landscape.Whether you’re looking to kickstart your career in tech, dreaming of digital nomad life, or seeking the best MSP practices and staff, I’m here to share what I’ve learned in a way that feels like we’re just chatting over coffee.See you on the blog!

0 Comments

Leave a Reply

Avatar placeholder

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.