Support Adventure Blog

Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.

Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.

Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.

Our Latest Posts

MSP Dispatchers

When to Consider Outsourcing System Administration vs. Hiring In-House

Outsourcing system administration is something many businesses eventually consider, especially when their IT needs outpace their team’s capacity. The question is when it makes sense to rely on external expertise rather than continuing to build everything internally.

For some companies, handling everything in-house feels like the safest and most convenient option. They believe that having complete control over infrastructure, security, and maintenance under their own roof provides peace of mind and consistency.

Tal @ Support Adventure January 1, 2026

MSP Dispatchers

How Outsourced Service Coordinators Enable MSP Scalability

Outsourced service coordinators give managed service providers the breathing room they need to grow by taking over the daily operational load, allowing teams to stay focused on high-value technical work. By handling scheduling, communication, and workflow organization, they help MSPs operate with far greater efficiency from day one.

At the same time, they improve responsiveness and structure inside the business. Clients get faster support, technicians get clearer tasks, and leadership gains better visibility into performance and service delivery without constantly firefighting.

Most importantly, they turn scalability from a stressful challenge into a structured process. Instead of hiring more internal staff for every new client, MSPs can scale smartly, maintain service quality, and build a more resilient, profitable operation for the long term.

Tal @ Support Adventure December 29, 2025

IT Staff Outsourcing

Best Practices for Delegating Critical Tasks to Remote Service Coordinators

Delegating critical tasks becomes more complex once teams move beyond the same office, same hours, and constant visibility. A remote service coordinator often sits at the center of that complexity, translating priorities into action across time zones, tools, and expectations. Without clear delegation, even experienced coordinators can lose momentum or miss critical details.

A remote service coordinator does more than follow instructions; they manage workflows, spot risks early, and keep essential operations running without constant oversight. That level of responsibility only works when leaders delegate with intention, structure, and realistic expectations.

Tal @ Support Adventure December 19, 2025

MSP Advice

How Remote Service Coordinators Improve Client Communication and Satisfaction

A remote service coordinator plays a bigger role in client satisfaction than most people realize. In many industries today, businesses rely on digital communication to keep customers informed, supported, and engaged. When clients feel heard and taken care of quickly, trust grows — and that’s exactly where a remote service coordinator steps in.

They streamline communication, handle updates, manage service requests, and ensure no message slips through the cracks. Instead of clients waiting for answers or wondering who to contact, they have a single, reliable point of contact dedicated to helping them.

Tal @ Support Adventure December 12, 2025

MSP Dispatcher

Key Responsibilities and Skills of an Effective Remote Service Coordinator

A remote service coordinator plays a crucial role in keeping teams, clients, and workflows connected, even when everyone is scattered across different locations. Because so much of today’s work happens online, the need for someone who can manage communication, schedules, and expectations has never been more important. This role goes

Tal @ Support Adventure December 3, 2025

IT Staff Outsourcing

The Strategic Value of Outsourcing Service Coordination for MSPs

Outsourcing service coordination for MSPs has become one of those strategic decisions that separates stagnant providers from genuinely scalable ones.

Tal @ Support Adventure November 27, 2025

Posts About Support Adventure

MSP Recruitment & Staffing

Why Support Adventure Outsourced MSP Technicians are Different – Our Training and Testing Program

The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry. To do

Kristina @ Support Adventure September 25, 2023 3 Comments

MSP Recruitment & Staffing

Tier 3 IT Technician Closes His Business to Join Support Adventure

Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a

Kristina @ Support Adventure May 4, 2023 No Comments

Support Adventure

Support Adventure Reviews: Why people like working for Support Adventure

Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our

Kristina @ Support Adventure June 21, 2022 No Comments