Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.
Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.
Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.
source Every trade has its little secrets, tips that are so obvious for the pros and entirely unintuitive for those just starting out in this field. The biggest problem with these standard operating procedures (SOPs) is that someone long ago paid the hefty price of trial and error, and errors
source Even the best MSP technician needs proper training to provide your customers with the specific type of assistance they need. They need to understand your platform, as well as the psychology of your customers. In other words, they’re a craftsman who’s trying to fulfill an order for two clients
source Some people may dismiss MSP work and digital work in general. In their mind, this is nothing more than answering a few simple questions, consulting an FAQ or an AI-powered chatbot, and occasionally talking to a veteran technician (when these first few resources fail to provide a satisfactory answer).
source Let’s say you plan to start running every morning. You know it will be a challenge, but everyone finds a different aspect of it challenging. Some people have trouble getting out of bed, so going to sleep an hour earlier could fix the issue. Others hate that it’s cold
source The job of an MSP dispatcher might seem intimidating, but it becomes pretty straightforward after a while. You either know the solution to a problem or you know where to find the solution. This is why MSP companies prefer to hire people who already have experience in the industry,
source A modern business operates fully online, which is why its clients expect a 24/7 hour service. Modern audiences are less inclined to follow the conventional day/night cycle, meaning there’s nothing odd with a random person submitting a ticket or ordering a subscription at 3 AM. Moreover, because some of
The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry. To do
Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a
Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our
When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer