Welcome to our Support Adventure Blog, brought to you by the global leader in remote IT support staffing for the MSP industry. Our mission is to bridge the gap between adventure and technology, providing a platform for like-minded individuals to share their experiences, insights, and stories.
Support Adventure is not just a company; it’s a lifestyle. Since 2016, we’ve been helping IT professionals around the world find their ideal remote jobs, enabling them to live and work from some of the most exciting places across the globe. With over 200 staff in Europe, Asia, and the Americas, we have the global reach and expertise to meet your needs.
Our blog is an extension of our commitment to this lifestyle. Here, you’ll find a wealth of information, from tips and advice on living and working remotely, to in-depth articles on the latest trends the MSP industry. We also share stories from our staff, who are living the Support Adventure lifestyle in various corners of the world.
Explore IT career insights, and remote working tips from the Support Adventure team. Our blog offers guidance on thriving in remote IT roles and navigating career growth in the digital age.
Explore MSP staffing, management, and scaling insights from the experienced Support Adventure team. Our blog helps MSPs worldwide enhance processes, staffing, and service quality.
Digital nomad lifestyle articles written by your Support Adventure team of writers who are somewhere out there enjoying their fully remote working life from all over the world, all in different time zones.
source Working in IT or for an MSP, more specifically, can be incredibly taxing on your mental health. The job is, paradoxically, high-stakes while, most of the time, feeling low-stakes. Sure, you’re not a firefighter rushing into a burning building or a security guard at a bank watching out for
source Building trust is one of the biggest challenges in the field of MSP, where most of your clients aren’t entirely sure what you’re doing and what you’re supposed to be doing. They’re expected to trust you, but implied trust is not really guaranteed. The key to building client trust
Imagine placing a random bet. Would your disappointment be the same if you had a 90% chance to win and a 0.01% chance? What about sending a risky DM to someone you meet daily and feel like you have some chemistry with versus sending it to an A-list celebrity you
Imagine a person moving to a different company within the same industry, perhaps even a main competitor (if their NDA allows it), and getting to work in virtually the same position, only in a different organization. There would be no need for onboarding, right? Well, not exactly. You see, every
How modern businesses run (at least efficient ones) is quite simple – they stick to their core tasks and outsource everything else. The majority of businesses outsource their customer support and HR, but almost all of them are outsourcing their IT. This is what makes MSP one of the fastest-growing
People choose MSPs because they lack the expertise, manpower, or time to handle their IT on their own. So, they outsource some of these tasks to managed services providers, negotiate the best terms possible, and assume that this problem is now handled and that they can move on to other
The IT sector is a dynamic field that calls for a high degree of self-direction, a predisposition for systems thinking, and the ability to consider issues from various aspects. For MSPs, that means having a solid frontline of support, ready to navigate the turbulent seas of the industry. To do
Why would anyone shut down their own business and take on a full-time job as an IT technician? Jonathan, one of our top technicians, did exactly that – he shut down his IT support business in Cape Town to join Support Adventure. Since then, has been successfully contracted to a
Are you thinking about joining Support Adventure as a client or a new employee, but are unsure if we would be the right fit for each other? Whichever category you fall under, you’ll find something valuable in this article. As a fully remote-operated MSP outsourcing company run by expats, our
When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer