MSP Recruitment & Staffing

MSP recruitment and staffing related articles written by the Support Adventure Team with vast experience advising and managing recruitment and staffing for MSPs

onboard MSP dispatchers

How to Onboard MSP Dispatchers Properly?

sourceThe job of an MSP dispatcher might seem intimidating, but it becomes pretty straightforward after a while. You either know the solution to a problem or you know where to find the solution. This is why MSP companies prefer to hire people who already have experience in the industry, but they would make a great mistake if they just assumed that the experience from another company would translate in its entirety. Ultimately, you have… Continue Reading How to Onboard MSP Dispatchers Properly?
By Kristina @ Support Adventure, ago
MSP technician training

Best MSP Technician Training Practices

sourceEven with all the best tools, you can’t just bring in a random person (even one with a tech background), give them access to your platform, and expect them to be proficient in MSP. There’s a reason why, despite all the advancements in AI technology, MSPs are still not fully automated. One of these reasons is the necessity of adequate human input. Humans, however, need onboarding in order to start working and adequate training… Continue Reading Best MSP Technician Training Practices
By Kristina @ Support Adventure, ago
Hiring for cultural fit

Balancing Technical Skills and Cultural Fit in MSP Recruitment

Imagine making a 3v3 basketball team with your best friend and missing one more player. Who would you pick, and what would be your criteria for choosing?On the one hand, you want someone really good at basketball. At the same time, you need someone who can match your playstyle – someone who can read you on the go, and someone who will synergize with the existing team. Choosing between someone good and someone who’ll… Continue Reading Balancing Technical Skills and Cultural Fit in MSP Recruitment
By Kristina @ Support Adventure, ago

Crafting a Good Job Description That Attracts Top MSP Talent

Imagine you’re hiring for your MSP, and the applications start rolling in. It’s an exciting time but also challenging – especially when candidates seem confused about the role they’re applying for. This is where a good job description can make all the difference. A well-crafted job post attacks the right talent and sets clear expectations. Without it, you’re likely to end up with frustrated hires who don’t quite understand what they’ve signed up for, increasing… Continue Reading Crafting a Good Job Description That Attracts Top MSP Talent
By Tal @ Support Adventure, ago
recruitment in MSP

Navigating the Global Talent Pool for MSP Recruitment

As an MSP, the entire world is your talent pool. You could hire anyone, anywhere, as long as they fulfill your criteria, and the requirements are seldom geography-dependent. This matters so much because IT experts come from all over the globe, and hiring internationally is often less expensive. Specialists from areas with lower economic power will do just as good a job for a fraction of the price, so hiring them pays off. Still, how… Continue Reading Navigating the Global Talent Pool for MSP Recruitment
By Kristina @ Support Adventure, ago
high-performing

Talent Retention Strategies for High-Performing Outsourced MSP Staff

MSP staffing agencies are vendor management firms that source talent for the company in question. This means that the original company is one step removed from the talent.If you decide to go with this option, you can find some of the best MSP talent around while saving valuable resources! With outsourced staff, you can have high-performing talent that can work directly and only for your MSP helpdesk, without the hassle of taking care of… Continue Reading Talent Retention Strategies for High-Performing Outsourced MSP Staff
By Kristina @ Support Adventure, ago
msp cultural fit

Cultural Fit: The Importance in MSP Staffing Decisions

Have you ever made a friend who seemed really cool and interesting, but when you brought them to your larger friend group, they just didn’t fit? They couldn’t match the energy of the room, they didn’t get the inside jokes, and everything felt a bit off. This is always the case when bringing an individual into a larger group, and it’s not just something that happens in personal groups and relationships. It happens when hiring… Continue Reading Cultural Fit: The Importance in MSP Staffing Decisions
By Kristina @ Support Adventure, ago

How to Identify and Attract Top MSP Talent

Attracting top MSP talent is crucial for any MSP’s success. Knowing how to identify and attract skilled professionals, focusing on defining talent needs, and crafting an attractive employer brand can set MSPs on the path to successfully attracting top talent.Leveraging recruitment channels, and offering competitive compensation comes into play when strategizing how to keep the top MSP talent. Your MSP can learn the importance of effective interviewing, retention strategies, and fostering a positive work… Continue Reading How to Identify and Attract Top MSP Talent
By Kristina @ Support Adventure, ago
msp culture hiring

The Role of Company Culture in MSP Hiring Success

Company culture is pivotal in determining an MSP’s hiring success. Discover practical strategies for leveraging company culture to enhance your MSP’s competitive edge and achieve long-term success.Explanation of company culture and its importance in the MSP industry.MSP company culture refers to the shared values, beliefs, and practices that define an organization’s environment and how employees interact within it. In the Managed Service Provider (MSP) industry, where the competition for skilled talent is fierce,… Continue Reading The Role of Company Culture in MSP Hiring Success
By Kristina @ Support Adventure, ago
msp staff training

Effective Training Programs for New MSP Staff: Bridging the Skill Gap

For MSP companies, the ability to adapt to new technologies and meet ever-changing client expectations is crucial. At the heart of this adaptability is the competence of the staff, which hinges significantly on the effectiveness of training programs. Effective training programs not only equip MSP staff with necessary technical skills but also enhance their problem-solving and customer service abilities, monumental for maintaining a competitive edge and fostering client loyalty.The importance of effective training programs… Continue Reading Effective Training Programs for New MSP Staff: Bridging the Skill Gap
By Kristina @ Support Adventure, ago
msp diverse workforce

Building a Diverse and Dynamic MSP Workforce: Why It Matters

Just as you wouldn’t use a hammer for every job, relying on a homogenous team limits your ability to tackle the diverse challenges and opportunities that come your way. If done correctly, diversifying and dynamizing your MSP staffing services will bring in more customers, increase client satisfaction, and (as a result) your MSP company’s revenue.The importance of workforce diversity in the modern MSP staffing landscapeFor MSPs, diversity is the secret weapon for innovation… Continue Reading Building a Diverse and Dynamic MSP Workforce: Why It Matters
By Kristina @ Support Adventure, ago
remote msp staffing services

Managed Service Provider’s Perspective on Modern Remote Work Shifts

This article examines the transformative impact of the remote work revolution on MSP personnel. It highlights the adaptations and skills required for MSP staffing company professionals in this new era, the challenges faced, and the strategies implemented to maintain efficiency and effectiveness in remote environments.1. IntroductionOverview of the remote work revolution and its impact on the IT sector.Introduction to the role of MSP personnel in this evolving landscape.The Remote Work Revolution’s… Continue Reading Managed Service Provider’s Perspective on Modern Remote Work Shifts
By Kristina @ Support Adventure, ago
msp staffing services

What is Managed Service Provider Staffing? Complete Guide For 2024

This article delves into the pivotal role played by MSP (Managed Service Provider) personnel in today’s business world. It covers their key responsibilities, the value they bring to businesses, and how they’re adapting to changing technological landscapes. The piece aims to educate readers on the importance of MSP staffing services in ensuring efficient IT operations and their impact on business success.1. Introduction to the World of MSPsThe contemporary business environment is undeniably digitally… Continue Reading What is Managed Service Provider Staffing? Complete Guide For 2024
By Kristina @ Support Adventure, ago
rpo and spo for msp benefits

Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 

At Support Adventure, we’ve navigated the challenges of building a skilled team in the dynamic world of Managed Service Providers (MSPs). Through our journey, we’ve discovered the transformative power of outsourcing the recruitment and selection process that can bring unparalleled benefits to your MSP.This article delves into how Recruitment Process Outsourcing (RPO) can revolutionize MSP operations, offering insights, real-life examples, and practical advice.I. Understanding the Basics of Recruitment OutsourcingWhat Is Recruitment Process… Continue Reading Benefits of Recruitment and Selection Process Outsourcing (RPO & SPO) 
By Kristina @ Support Adventure, ago
psychological testing in hiring IT Staff for MSPs - a man and a women conducing an interview

Psychological Testing in Hiring IT Staff: Pros and Cons

At Support Adventure, we’ve always been at the forefront of innovative staffing solutions in the Managed Service Provider (MSP) sector. Inspired by Eric from MSP Mountain’s video, “Why Psychological Testing Isn’t the Best Way to Find Top MSP Talent,” we’re here to share our journey and insights into finding the best MSP talent, moving beyond traditional psychological testing. With hopes that our approach will improve your MSP talent acquisition, here are the challenges with psychological… Continue Reading Psychological Testing in Hiring IT Staff: Pros and Cons
By Kristina @ Support Adventure, ago
remote msp workspace

7 Steps to a Great Workspace for Your Remote Staff

In today’s fast-paced IT environment, Managed Service Providers (MSPs) are increasingly adopting remote work models. This shift necessitates rethinking workspace dynamics to ensure efficiency, productivity, and employee satisfaction. Let’s dive into how MSPs can create a better environment for their remote staff by focusing on aspects like MSP remote staff management, help desk best practices, and effective communication strategies.1. Establish a Robust Remote InfrastructureTwo major avenues lead to an improved remote infrastructure: Essential… Continue Reading 7 Steps to a Great Workspace for Your Remote Staff
By Kristina @ Support Adventure, ago
A recruitment specialist looking at candidates profile profile provided by an RPO for MSPs

How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?

Make yourself comfortable and let’s start our talk about the world of Recruitment Process Outsourcing (RPO). We’ll talk about it in simple terms, using relatable comparisons, in a way that feels like chatting over coffee, not a stuffy boardroom meeting. So, sit back as we go over the topic together.What’s the Deal with RPO?Think of RPO as your hiring sidekick. It’s a service where you hand over the reins of finding and hiring… Continue Reading How To Recognize Top Recruitment Process Outsourcing (RPO) Companies?
By Kristina @ Support Adventure, ago
Reddit MSP IT technician superhero sitting at a helpdesk

Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics

Today we’re taking a closer look at a buzzing Reddit conversation started by u/damagedproletarian. It was the monthly top post in r/MSPs so it’s fair to say that the topic raised some dust among MSPs and MSP staff alike.The perspectives offered in the thread are real-time concerns MSPs are facing. As such, they caught our eye at Support Adventure as well. Working with over 200 MSPs and providing the best staff to them, we… Continue Reading Best of r/MSP: Level 1&2 Tech Support Heroes – More Than Just the Basics
By Kristina @ Support Adventure, ago
an animation of a hand watch with two people working on their laptops in the background, representing the time it takes to hire an IT level 3 help desk technician

How Long Does It Take to Hire a Level 3 IT Technician?

The universal formula that can determine the timeframe within which a Level 3 IT Technician can be hired does not exist. However, it is possible to make the process shorter without compromising on the quality of your new hire or their role on your MSP service desk. To show us how to save valuable time and get the best out of hiring Level 3 IT technicians, we turned to Eric, the founder of Support Adventure… Continue Reading How Long Does It Take to Hire a Level 3 IT Technician?
By Kristina @ Support Adventure, ago
an IT professional man in a suit walking among servers in a server room,

How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could.Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face.At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians
By Kristina @ Support Adventure, ago