OUTSOURCE Savvy,English-Proficient, MSP Dispatchers:
for Hire NOW!
Up to 50% LOWER than
the Cost of Hiring Locally!
Access thousands of REMOTE MSP talent
HOW IT WORKS: 3 EASY STEPS
01
Explore Dispatchers
Review candidate videos and qualifications, custom-chosen for your MSP help desk structure and systems.
02
Interview & Onboard
Interview the dispatcher you like and onboard the best cultural fit for your MSP help desk.
03
RISK FREE TRIAL!
Onboard the dispatcher for a trial period to ensure compatibility.
"If you need a team that is going to work with the clients the way YOU want them to
work with your clients, with a unique software stack, you need a dedicated team.
That’s what you’re gonna find with Support Adventure staff at a fraction of the cost"
Ernest Murray
Owner of Oregon-based MSP Genuine IT
OUTSOURCED MSP DISPATCHERS THAT BLEND IN WITH YOUR INTERNAL STAFF!
Welcome to Support Adventure, your premium destination for outsourcing MSP technicians and dispatchers, tailored for the industry environment.
In today’s IT landscape, having a reliable and skilled dispatcher team is crucial for MSPs to manage their help desk operations efficiently.
We specialize in providing staffing solutions specifically designed for the unique demands of MSPs. Our focus is on sourcing and placing top-tier dispatchers who excel in managing IT support tasks during both standard and non-standard working hours.
What you get when STAFFING with Support Adventure:
Premium IT Support Talent
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience and English language proficiency
Long Term Engagements
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
NATIVE & FLUENT ENGLISH SPEAKERS
We provide MSP dispatchers and technicians who speak English to a level where they sound like any other person in your local office.
CUSTOM-FIT MSP DISPATCHERS
You and only you will working with this outsourced dispatcher. They'll be dedicated to your MSP--adhering to your SOPs, procedures, softwares, etc.
Amazing cost-effectiveness
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
GLOBAL SUPPORT
Provide help desk support for all the key time zones you cover currently and wish to expand to.
RISK-FREE TRIAL!
Onboard your dispatcher for a trial period to make sure they're a good fit. If not, try another one. We want it to work out for you both.
detailed dispatcher candidate profiles
Upon becoming our client, we'll share detailed profiles of dispatcher candidates, featuring videos that highlight their communication skills and technical capabilities.
With Support Adventure, you get to explore a wide array of vetted, interview-ready candidates, enabling you to pinpoint and select individuals that closely match your needs before scheduling interviews.
Why Choose Support Adventure for Your Dispatcher Staffing Needs?
- Global Talent Pool: We tap into a diverse, global talent pool, ensuring we can provide staff for MSPs in English-speaking countries across various time zones.
- Rigorous Selection Process: Our candidates undergo a comprehensive Training and Testing Program, ensuring they meet the high standards required for effective dispatch and coordination roles.
- Tailored to MSP Requirements: We understand the MSP landscape and customize our staffing solutions to align with your specific needs, whether it’s for round-the-clock support or handling peak call times.
- Minimal Administrative Hassle: We streamline the hiring process by managing all HR, accounting, and contract-related tasks, allowing you to focus on your core business operations.
- Long-Term Staffing Solutions: Our goal is to provide MSPs with long-term staffing solutions, fostering strong, ongoing relationships between our clients and their dedicated dispatchers or service desk coordinators.
Support Adventure is not just an outsourcing company for MSPs; we are your strategic partner in enhancing the efficiency and responsiveness of your MSP’s help desk. By choosing us, you gain access to a network of skilled professionals who are not only adept in technical support but are also trained in the nuances of dispatch and service desk coordination.
What our existing clients say
california, USA
A California-based MSP which has hired 5 technicians across 3 continents through Support Adventure for 24/7 Support and Daytime Helpdesk.
Oregon, USA
An Oregon-based MSP which has hired 4 technicians across 4 continents through Support Adventure for Dedicated Follow-the-Sun Staffing
london, uk
A London-based MSP staffed with 4 Support Adventure technicians in Europe & Asia for their UK Daytime and also using the 24/7 shared Helpdesk.
Answers to Common Questions We Receive:
Most frequent questions and answers
It’s typically a month, give or take.
Our contractors use your software systems as much as possible, with all of the security features your own staff uses when working remotely, including MFA, VPN, etc.
We want you to have full accountability and oversight on what contractors are doing on your system.
We recommend and allow you to record all calls made by our contractors from your VOIP system for review, provide a virtual desktop environment and other practicess your MSP follows for security.
No, the technician will be dedicated to you and only you.
Furthermore, they will not be in communication with other technicians working for a different client.
Support Adventure is mostly a team of expats working from many different locations in Europe, North and South America, South East Asia and South Africa.
The company is registered in the UK and all contracts are signed under the jurisdiction of England and Wales, where the company is also insured.
We only present candidates who we feel are able to talk in a way that resonates with the culture of our clients, and are proficient enough to comfortably discuss subjects beyond work.
Non-native English speaking candidates all have an English communication level that make native speakers working with them feel at home. If a candidate speaks English as a second language, we expect that they will speak it well enough that it will not be an issue in any regard. We haven’t had any issues to date.
GET IN TOUCH TO LEARN MORE
We are happy to have an initial conversation to explore how we can add value to your business and how we could work together. Please fill out the form at the link below.