A Premium MSP Staffing Solution – We hire the best people we can find for MSPs who provide them with a great environment
A System Built for Success – Our unique business model and extensive experience ensure expectations are met and results are delivered
A Bridge of Culture – Owned and operated by native English speakers living abroad
Support Adventure is an MSP staffing agency offering MSPs a world-class, full-service remote staffing solution for your help desk. By providing skilled support technicians, service coordinators, and other back-end technical staff, while handling all of the recruiting, HR, and accounting tasks, we enable MSPs to quickly and efficiently scale their help desk’s workforce during times of growth. Our proven approach, built from our experience managing and working in MSPs, allows us to find the best candidates to staff your MSPs technical support team. By matching candidates living in comparatively low cost of living areas with clients from English-speaking countries, we provide a service that financially benefits everyone involved.
Go beyond your local talent pool and save money without sacrificing quality. There are talented technicians all over the world. Let us help you build a great international team while saving half on your staff!
We've helped over 50 MSPs improve their processes and staffing, helping them become more efficient. With our birds-eye view of the industry, we've identified the best practices that can elevate your MSP to new levels of success.
We succeed by carefully selecting our clients to provide the best working arrangements for our staff. If we move forward, we’ll happily offer consultation on your processes to help you achieve the best working environment your MSP can create.
If you’re willing to work with our experience to provide a great and well-organized environment for the world’s best IT Support talent to thrive in your company, while building a world-class MSP, serving your clients above and beyond your competition, you might be an ideal client for us.
We select only the best candidates, chosen for their qualifications, communication skills, and customer service experience
We only fill dedicated, long term positions, allowing our staff to fully learn and understand your systems and grow with your company
Our process is designed for minimal administrative efforts from our clients, with our team taking care of all HR, timekeeping and administration tasks
Our contract managers are there to find your next superstar as well as help through the length of the contract, utilizing their skillset a to manage the relationship and deal with incentives, problem resolution, time-off management and more
By matching remote staff living in low-cost locations with companies operating in economically better developed areas, our model allows us to provide competitive rates to our clients, while paying above market rates to our staff for their work
After dealing with the initial bureaucracy, our process is designed to allow you to onboard new staff with ease and efficiency. We work with your team to ensure you’re ready to get started and onboard smoothly.
All our contracts come with a no-commitment 30-day trial period, during which you're able to withdraw at any moment without notice. This allows you enough time to make absolutely sure that your selected candidate is a perfect fit and set yourself up for a quality long-term relationship.
Choosing between outsourcing and in-house staffing is crucial or MSPs who want to scale safely, save resources, and improve service quality. Comparing the benefits and downsides of both options, covering cost efficiency, scalability, quality control,
Selecting the right outsourcing partner is crucial for MSP success. MSP owners need to understand their outsourcing needs to evaluate potential partners and manage relationships effectively. What are those essential criteria? Technical expertise, cultural fit,
Effective integration of outsourced staff into MSP operations is crucial for maximizing efficiency and maintaining high service standards. What are the strategies MSPs can adopt to seamlessly integrate MSP outsourced personnel, ensuring they become an
Outsourcing MSP staff presents both opportunities and challenges for MSPs. While it offers cost savings, access to specialized skills, and enhanced flexibility, it also poses risks like quality control and communication barriers. This article examines
Launching an MSP Help Desk is a strategic move towards improving client support and operational efficiency. This article provides essential tips, from defining the scope of services and implementing the right technology, to staffing and developing effective processes. Discover how to structure your help desk to provide exceptional service, with insights into training staff, integrating systems, and measuring success to ensure your help desk supports your MSP’s growth and enhances client satisfaction.
This article delves into how integrating RMM tools can significantly improve operational efficiency and client trust, thereby fostering business growth.
Let Support Adventure help you find the perfect remote IT support job. We have successfully placed over 200 IT Support Technicians, Service Coordinators, and System Administrators to work for our MSP clients in the US, UK, and Australia. We are looking for the best of the best, with solid experience and communication skills. First, you’ll have to complete our Training and Testing program, which requires candidates to complete a series of tests designed to test their technical knowledge and skills and record a video interview of yourself that we’ll present to our clients.
To learn more about the available positions and requirements, please visit our Remote IT Support Jobs page now.
We're always hiring remote technicians, system administrators and service coordinators! Check out our remote jobs page and apply to join the Support Adventure family!
Curious about what it's like to work at Support Adventure? Check out our blog, our Facebook page and our YouTube channel to get a better idea of what we're all about!
To become part of the Support Adventure family, you’ll need to pass a series of tests designed to showcase your ability and skills as an IT support professional.
Once you complete our Training and Testing program, you will be presented to our clients, who regularly invite our candidates to interview and become part of their team.
This process is designed to select the best candidates to present to our clients so it takes a bit of effort and time to complete. Thank you for your patience.
We carefully select our clients to work only with those who provide the best working environment and business culture for our staff
We only fill stable, long-term positions, allowing our staff to fully learn and understand our clients' systems and grow with their company
Once you become part of the Support Adventure family, we'll always be there to help you with your career progression in the MSP industry
Our contract managers are there to help our clients find their next superstar but also help our staff through the length of the contract, utilizing their skillset a to manage the relationship and deal with raises, incentives, problem resolution, time-off management and more
By matching remote staff living in low-cost locations with companies operating in strong economies, our model allows us to provide competitive rates to our clients, while paying above market rates to you for your work
Our contracts have daily fees paid in USD, GBP or EUR, depending on the client's location which get paid directly into your account once a month. Our contracts have no expiration date, a 30-day notice period for both sides and a built-in raise after 6 months with the same client
In the wake of the global pandemic, the world has seen a surge in the adoption of remote work. The shift from traditional office spaces to home offices and digital workspaces has become the new
In recent years, the world of work has undergone a seismic shift, with the advent of remote working transforming industries and job markets across the globe. South Africa is no exception to this trend. As
In today’s interconnected world, the demand for skilled IT professionals continues to soar, with businesses relying heavily on technology to operate efficiently. Among the various IT roles, remote IT support jobs have gained immense popularity,
Remote working overseas for a US company can be a blessing for a non-US citizen–you’ll be location-independent and can live a wanderlustful lifestyle. That is truly the American dream, which is more achievable than ever
As more and more companies transition to fully remote work environments, there’s an exciting opportunity to consider working from another country. With the freedom to work from anywhere, why not take advantage of better weather
Have you thought about the possibility of working as an IT Technician on a Managed Service Provider (MSP) Help Desk, but doing it remotely? With technology rapidly advancing, working remotely has become more feasible than