Search Results for: environment

Dispatchers vs. Service Desk Managers – How Do They Differ? 

What exactly is the difference between a dispatcher and service desk manager, and how do they compare in terms of scaling your MSP and improving your helpdesk?We know a thing or two about these two roles here at Support Adventure, the MSP Staffing Company, as we have worked with over 40 MSPs over the course of 3 years. We have seen the positive results of companies that invest in a dispatcher or service desk… Continue Reading Dispatchers vs. Service Desk Managers – How Do They Differ? 
By Nwando @ Support Adventure, ago

How to be a Great Remote Boss

Looking for the best ways to be a great remote boss?We have some for you!At Support Adventure, our founder Eric Muth has led a team of 40+ staff members on four continents, all from his laptop, keeping us as the top global MSP staffing company!Here are the ways he is able to do it. 1 – Support the lifestyles of your staffIn order to make a great remote working culture, showing… Continue Reading How to be a Great Remote Boss
By Nwando @ Support Adventure, ago

Technicians in Ring Groups -There’s only so much a person can take!

There’s only so much a person can takeI just left a position at an MSP because I couldn’t handle answering the phone anymore.The MSP was fairly organized and all members of staff were easily approachable. There was this sense that everyone was in it together and willing to help each other.In this founder our founder, Eric, talks about why Technician Worst Group is an MSP Worst PracticeI had watched it grow… Continue Reading Technicians in Ring Groups -There’s only so much a person can take!
By Kristina @ Support Adventure, ago

Why Interrogation Style Job Interviews are Bad Business for MSPs

If you are having a hard time filling that open position in your MSP, maybe it’s not them. It’s you. You could be sabotaging the growth of your team with an interrogation style of interviewing your candidates.Here at Support Adventure, we match MSPs with the best talent worldwide. The feedback we always receive from candidates who interview with multiple companies is that they preferred the company that seemed less authoritative and uptight.Here are… Continue Reading Why Interrogation Style Job Interviews are Bad Business for MSPs
By Nwando @ Support Adventure, ago

The Ultimate MSP Guide to Tracking Technicians’ Time Spent Working!

Want to stop feeling like you’re babysitting your technicians’ use of their time? Achieving a good balance in your MSP for technicians’ tracking time on their time sheets is essential to making staff feel organized. And just as important, it helps you feel like less of a micromanager. Too much time tracking will lead to stress for the technicians if they have to track every minute of every single day. They will feel suffocated. And… Continue Reading The Ultimate MSP Guide to Tracking Technicians’ Time Spent Working!
By Nwando @ Support Adventure, ago

What are the Pros and Cons of Working for an MSP?

So you’ve never worked for an MSP. You’re a bit nervous about what to expect. Well, we can help explain to you some pros and cons of an MSP technician’s experience. We here at Support Adventure have recruited staff for over 40 MSPs on 5 continents, so we might know a thing or two! The biggest pro and the biggest con are this: MSPs often have a stable budget to hire staff who grow with… Continue Reading What are the Pros and Cons of Working for an MSP?
By Nwando @ Support Adventure, ago

Best MSP Communication Policy Guide: Create a Clear and Easy-to-Follow System!

When you’re the owner of an MSP, you might have an inbox that’s full of all sorts of random messages from your clients and staff every day. On one hand, your phone is ringing constantly, and on the other, your chat notifications are firing off. It can be absolute chaos!To save time, and above all, sanity, you need to put in place an ironclad MSP communication policy. As MSP staffing specialists, we here at… Continue Reading Best MSP Communication Policy Guide: Create a Clear and Easy-to-Follow System!
By Kristina @ Support Adventure, ago

Can an MSP Technician Be a Team Player?

Are technicians in your MSP team players? Collaboration is a common term that we hear in the business world. Indeed, your employees should work together to bring strong results that help scale your business. However, as an MSP, you might experience some difficulties in getting technical staff members to work as a team. An MSP technician can be a great team player if the management of the company provides a collaborative environment for them. Despite… Continue Reading Can an MSP Technician Be a Team Player?
By Anna @ Support Adventure, ago

Listen to Feedback From Customers and Staff and Become a Better MSP

In the competitive MSP space, your clients can easily find another service provider if they feel like you aren’t treating them in the best possible way. So how can you know what’s the best way to treat your clients? By always listening to their feedback.And how exactly do you listen to feedback from customers and staff to benefit your MSP?Create opportunities for a survey instead of waiting for a complaint to receive opinions… Continue Reading Listen to Feedback From Customers and Staff and Become a Better MSP
By Kristina @ Support Adventure, ago
MSP Helpdesk Outsourcing

How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask

Choosing an Outsourced Helpdesk Provider can be a daunting task.So you want to outsource your MSP help desk to an outsourced support helpdesk provider, but you have some doubts. Maybe you need help with after-hours support or more manpower for the daytime. Whatever your needs are, you need to consider several factors when choosing an MSP helpdesk outsourcing company.Support Adventure specializes in MSP helpdesk staff outsourcing and helpdesk outsourcing support. Our team has… Continue Reading How to choose an MSP Helpdesk Outsourcing Company: 21 Questions to Ask
By Anna @ Support Adventure, ago

Can You Work Remotely from Colombia?

If you are tired of your daily life in the office, working remotely from Colombia can be a very attractive idea. One can enjoy a pleasant climate, vibrant culture and save money on daily expenses. So how exactly can one remain in Colombia while working online?Remote workers and digital nomads can stay and work remotely in Colombia for up to 180 days visa-free. To stay longer, they can apply for one of the various… Continue Reading Can You Work Remotely from Colombia?
By Anna @ Support Adventure, ago

10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk

Outsourcing MSP (managed service provider) help desk support can be a great game-changing solution! But if you do it incorrectly, it can create more headaches than you would have expected. In this article, we will take a deep dive into the reasons not to outsource your MSP help desk, as well as give you some ideas on how to do it in a better way.The main reasons outsourced help desk support can go wrong… Continue Reading 10 Reasons Why You Shouldn’t Outsource Your MSP Help Desk
By Anna @ Support Adventure, ago

MSP Branding Done Right: 7 Important Things to Know

A lot of managed service providers (MSPs) don’t really understand how much can go wrong when it comes to branding. Having good products and services is not enough for a trusted brand, and MSP owners and managers can miss out on acquiring the top clients that excellent branding brings. A great brand is what actually puts your MSP ahead of the competition and makes you stand out! Easy and straightforward solutions for MSP branding done… Continue Reading MSP Branding Done Right: 7 Important Things to Know
By Kristina @ Support Adventure, ago

Support Adventure Location: Where are we located?

When looking into a company you’re interested in working with, you’ll most likely end up on their website’s ‘About’ page. Information you find there can be related to their goals, values, company history and of course, it’s location. But whenever someone asks us, “Where is Support Adventure located?,” our answer is never a simple one.As an expat-run outsourcing company operating fully online for six years, our “location” is kind of a long story! When… Continue Reading Support Adventure Location: Where are we located?
By Kristina @ Support Adventure, ago

The Top 5 Best Cities to Live in the Balkans

The Balkans, a slice of South Eastern Europe that borders the Adriatic sea to the west, and Mediterranean sea to the south, is home to medieval fortresses, magnificent mountains, amazing food and parties. Yes, it can get kind of weird with all its underlying political tensions, and some culture shock is to be expected, but the excitement and pleasure of it suprasses any inconveniences by far. So just which cities are the best to live… Continue Reading The Top 5 Best Cities to Live in the Balkans
By Kristina @ Support Adventure, ago

The Pros and Cons of Living in Estonia for Digital Nomads: Residency, Business and Lifestyle 

A lot of expats and digital workers have put Estonia at the top of their list of countries they are considering moving to for business reasons, or simply a change in lifestyle. If that includes you, keep reading to get the latest information about the pros and cons of living in or starting a business in Estonia. At Support Adventure, we’ve taken a closer look at how this process looks like!In sharing the pros… Continue Reading The Pros and Cons of Living in Estonia for Digital Nomads: Residency, Business and Lifestyle 
By Kristina @ Support Adventure, ago

The Safest European Cities for Digital Nomads

When you’re traveling, feeling unsafe can kill the vibe instantly. And for digital nomads, especially female travelers, it can be extra frustrating when you want to enjoy a destination, but you feel paralyzed by paranoia that something bad will happen. However, there’s no need to get cold feet for your upcoming travel plans due to safety concerns. You can easily kick off your next remote work adventure with these safe, beginner-friendly European cities.The safest… Continue Reading The Safest European Cities for Digital Nomads
By Kristina @ Support Adventure, ago

Remote IT Support Jobs in Namibia

Namibia, a country known for its stunning landscapes and diverse wildlife, is increasingly becoming a favored destination for digital nomads and remote workers. The combination of reliable internet connectivity, a thriving expat community, and a pleasant climate makes it an attractive option for those looking to work remotely in Namibia. Having a remote IT support job is perfect to make the best out of the remote working lifestyle whether you’re from Namibia or looking to… Continue Reading Remote IT Support Jobs in Namibia
By Matt @ Support Adventure, ago
Connectwise Alternatives

The Alternatives To ConnectWise Manage

Professional Services Automation (PSA) software plays an instrumental role in managing these crucial tasks and many of you out there are looking for ConnectWise Manage alternatives. ConnectWise Manage is popular among Managed Service Providers (MSPs) for its comprehensive set of features, but there’s a steep entry point for getting it to run efficiently and taking advantage of all its capabilities as all these features have to be configured from scratch. Managing a Managed Service Provider… Continue Reading The Alternatives To ConnectWise Manage
By Matt @ Support Adventure, ago

How to use ChatGPT and AI to find your perfect digital nomad destination

In the era of digital transformation, the conventional 9-to-5 office job is becoming a thing of the past. The advent of the internet and digital technologies has given birth to a new breed of professionals: the digital nomads. Equipped with a laptop and a robust internet connection, these individuals enjoy the liberty to work from any corner of the globe. This lifestyle offers an unmatched level of flexibility and independence, enabling people to work in… Continue Reading How to use ChatGPT and AI to find your perfect digital nomad destination
By Tal @ Support Adventure, ago