Search Results for: environment

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How To Hire IT Level 3 Technicians

Top-tier service desk technicians are highly sought-after but can be tricky to attract. In failing to hire these high-skilled individuals, MSPs miss out on quality staff that can improve their service desk like no other techs could.Difficulties in sourcing and qualifying the best among high-tier candidates properly hinder the hiring process. Not being able to identify, communicate with, and onboard more senior staff properly are the most common obstacles MSPs face.At Support Adventure,… Continue Reading How To Hire IT Level 3 Technicians
By Kristina @ Support Adventure, ago
countries where south african rand is strong

Top 10 Countries Where South African Rand is Strong

Whether you’re a digital nomad, a tech professional, or simply a wanderlust-driven individual, the value of the South African Rand (ZAR) against other currencies can open doors to incredible opportunities and adventures.For remote workers, understanding currency strength isn’t just about finding a holiday destination; it’s about identifying places where their income stretches further, enhancing their quality of life. At Support Adventure, the MSP Staffing Company, we specialize in connecting talented (South African) technicians with… Continue Reading Top 10 Countries Where South African Rand is Strong
By Kristina @ Support Adventure, ago

Weekly Zoom Conference Calls: the Key to Remote Team Spirit

Hey there! We’re here to share with you how to easily create productive weekly meetings with your remote team.Zoom conference calls are a not-so secret weapon for managing remote teams.As a company that has 40 staff on 4 different continents, we at Support Adventure know a thing or two about this topic. Having weekly meetings with Zoom has made our business run more seamlessly than ever. Whether you are a company that’s trying… Continue Reading Weekly Zoom Conference Calls: the Key to Remote Team Spirit
By Nwando @ Support Adventure, ago

How to Build Culture in Virtual IT Teams

Don’t let distance fool you into thinking that maintaining a workplace identity for virtual teams is hard.We’re about to share how establishing culture for a remote company greatly keeps your team motivated and invested in the mission. Managing virtual teams with a strong company culture helps attract more ideal employees.Having gained 40 staff members on 4 different continents, our ideology here at Support Adventure, the remote MSP staffing company, centers around career-driven expats, travelers… Continue Reading How to Build Culture in Virtual IT Teams
By Nwando @ Support Adventure, ago

The 7 Laws of MSP Helpdesk Scaling 

Want the secrets to scaling your MSP helpdesk faster?We have laid out below 7 laws of growing your IT services business in a way which gives you more freedom and autonomy over your time and schedule. At Support Adventure, we scaled our business to 40 employees on 4 different continents in 2 years, all while our founder Eric managed his team from picturesque destinations like Thailand, South Africa, Canary Islands and more (you can… Continue Reading The 7 Laws of MSP Helpdesk Scaling 
By Nwando @ Support Adventure, ago

How to Track Productivity of Remote Employees

How do you know how much work your remote MSP team is doing? One word.Accountability. You can use all the software in the world to track that your remote staff has logged in and are sitting at their computers. But on what basis are you even judging “working?” What metrics and procedures prove to you that your staff is actually doing what is required of them? This is where procedural documentation swoops in to… Continue Reading How to Track Productivity of Remote Employees
By Nwando @ Support Adventure, ago

Are Digital nomads destroying local culture?

What can be wrong with enjoying the local culture as a tourist and getting a taste of the everyday lives of locals? According to the Lonely Planet – a lot.Immersing ourselves in rich foreign cultural traditions brings pleasure and excitement to our lives. With the spread of technology and progressive globalization, the world has become smaller and more easily accessible. Who wouldn’t take on that opportunity and fly out to a remote or exotic… Continue Reading Are Digital nomads destroying local culture?
By Kristina @ Support Adventure, ago

Which strategies can you implement NOW to be a premium MSP?

How to raise revenue, service levels, and client satisfaction by being a premium service!Many IT businesses are striving to become premium managed service providers (MSP), but not all of them succeed. Charging a higher price is an obvious way to level up your game, but it’s not that simple. There’s more to it than that. So what else can you do? As an MSP staffing services and consulting specialist, we at Support Adventure have… Continue Reading Which strategies can you implement NOW to be a premium MSP?
By Anna @ Support Adventure, ago

How to Stop Micromanaging Your MSP Team

Feeling trapped in an endless loop of micromanaging your MSP staff? We know it’s not fun for you. This is also a big faux pas in that it’s cause for one of the most frequent complaints from employees in the MSP space. Nobody likes a micromanager. So how do you stop micromanaging MSP staff? By creating clear standards that are introduced and enforced during training. This helps develop consistent self-accountability for employees that works so… Continue Reading How to Stop Micromanaging Your MSP Team
By Anna @ Support Adventure, ago

How Can You Prepare for Traveling as a Digital Nomad?

Whether your digital nomad dream includes chillin’ on a beach in tropical Bali, or getting lost in an enchanted metropolis like Istanbul, it’s time to get the ball rolling on making this dream happen.  Living abroad is a huge undertaking, and that’s true regardless of whether your experience is a short or longer term stint. The benefit of being a digital nomad is you can choose the type of place that fits your desired lifestyle… Continue Reading How Can You Prepare for Traveling as a Digital Nomad?
By Kristina @ Support Adventure, ago

Make your techs feel like rockstars with positive feedback!

-gOne of the best things you can do as a manager or owner of an MSP is offer feedback in a way where your technicians are left feeling awesome about themselves!At Support Adventure, we’ve worked with over 40 MSPs, observing their internal culture and communication style with staff. The ones that we have enjoyed working with the most are the ones that had the most motivated technicians. So just how can you achieve… Continue Reading Make your techs feel like rockstars with positive feedback!
By Kristina @ Support Adventure, ago

Example Questions for a Level 1 MSP Technical Support Interview

As the initial touchpoint for IT enterprises, the position of a Level 1 Technician holds significant importance. A Level 1 Technician is responsible for possessing a comprehensive understanding of technical knowledge coupled with exceptional communication skills to efficiently address and resolve issues. Therefore, it is critical that the candidate possess the mindset and skillset to confidently address a diverse range of problems and provide expedient, comprehensive, and amicable service.In order to find such a… Continue Reading Example Questions for a Level 1 MSP Technical Support Interview
By Kristina @ Support Adventure, ago

Working a US Job Remotely in Europe: All You Need To Know

Since 2020, remote work has become the new normal for many people. Some even decided to move to other countries as a benefit of clocking in online. We are seeing more and more individuals work for US companies while living abroad, and many are choosing a European country as their base. Here’s why:  An individual can work remotely for a US company and live in Europe for at least 90 days with only a tourist… Continue Reading Working a US Job Remotely in Europe: All You Need To Know
By Anna @ Support Adventure, ago

Top Qualities of Help Desk Technicians

Are you looking for a job as an IT technician or hiring one for your business? Whether you are a candidate ready to start your IT career and a company seeking the best employee, you must know the top qualities of a support technician.The top qualities of a help desk technician include being: A quick and constant learnerCustomer and service-orientedA good communicatorAn analytical thinkerEmpatheticA team playerA problem solver … Continue Reading Top Qualities of Help Desk Technicians
By Anna @ Support Adventure, ago

How to Deal with MSP Emergencies Using Escalation Policies and Procedures

It’s an MSP help desk emergency! What do you do?From clients calling while everyone’s busy to data breaches, does your MSP know how to handle it? How well a company responds to emergencies can make-or-break an MSP’s relationship with their clients.As the owner, you need to devise and implement a well-defined policy and procedure on what happens when a client has an emergency.Here’s how you can, in three steps, successfully deal with… Continue Reading How to Deal with MSP Emergencies Using Escalation Policies and Procedures
By Kristina @ Support Adventure, ago

Best Places To Live in Brazil for Expats in 2022

Brazil is an amazing place to experience as an expat. It has everything that you can dream about – cultural heritage, incredible diversity, beautiful beaches, delicious food, an exciting lifestyle, and of course the warmest and most welcoming people. Inspired to relocate to Brazil? Then you surely need to know about the best places to live as an expat.Top places to live in Brazil as an Expat are:São Paulo Rio de Janeiro Florianopolis … Continue Reading Best Places To Live in Brazil for Expats in 2022
By Anna @ Support Adventure, ago

IT Jobs in South Africa for Foreigners in 2022

Are you dreaming about living and working in South Africa? An IT job can give you the opportunity to realize your dream! The biggest advantage of many IT jobs is the possibility to work remotely or from home. Even as a foreigner in South Africa you can find a suitable position in IT if all other requirements are fulfilled. Foreigners in South Africa have great chances of being hired by outsourcing companies for various IT… Continue Reading IT Jobs in South Africa for Foreigners in 2022
By Anna @ Support Adventure, ago

The Top 6 Hiring Mistakes MSPs Should Avoid

What are common mistakes MSPS make during the hiring process, and what can they do to avoid them? The top hiring mistakes to avoid as an MSP are:Focusing on credentials and certificationsHoping for the bestNot screening for social skillsNot having a well-defined roleNot testing candidates for real-world scenariosHaving scarcity mentality As with any other company, MSPs also make mistakes when selecting new staff members. In this article, you will… Continue Reading The Top 6 Hiring Mistakes MSPs Should Avoid
By Anna @ Support Adventure, ago

How To Get a Job as an IT Technician or Engineer in an MSP

Are you looking for a job as a technician in an MSP? You should know that working in the IT industry has both advantages and challenges as well. A job in a managed service provider can be a great jumpstart to a career in the field.Whether you are a candidate or a company seeking the best employee, you should know the top qualities of a support technician. Not everyone is suited for this job.… Continue Reading How To Get a Job as an IT Technician or Engineer in an MSP
By Anna @ Support Adventure, ago

How Can You Do a Career Switch to IT?

Switching careers is a common practice nowadays, and people aren’t afraid to make changes later in their lives. Jobs in IT have many advantages as opposed to other sectors, especially now when more businesses are operating online and remote work is becoming a common norm.Consider these steps to help you switch your career to IT: Set your goals and prioritiesLearn basic technology and toolsLearn new skillsApply for an internshipConsider special… Continue Reading How Can You Do a Career Switch to IT?
By Anna @ Support Adventure, ago