IT Support Staffing

Information related to recruitment and staffing for MSP owners

Hiring Remote IT Support: Best Practices

We’re about to get into our top tips for hiring a remote team.At Support Adventure, the premium global MSP Staffing Company, we have hired over 40 remote staff members who have contributed to our growth, almost all of whom were interviewed and hired online. We understand that the process of hiring remote workers can seem daunting if you’re new to it, so here are our top tips you need to know to have success… Continue Reading Hiring Remote IT Support: Best Practices
By Nwando @ Support Adventure, ago

How to Track Productivity of Remote Employees

How do you know how much work your remote MSP team is doing? One word.Accountability. You can use all the software in the world to track that your remote staff has logged in and are sitting at their computers. But on what basis are you even judging “working?” What metrics and procedures prove to you that your staff is actually doing what is required of them? This is where procedural documentation swoops in to… Continue Reading How to Track Productivity of Remote Employees
By Nwando @ Support Adventure, ago

Dispatchers vs. Service Desk Managers – How Do They Differ? 

What exactly is the difference between a dispatcher and service desk manager, and how do they compare in terms of scaling your MSP and improving your helpdesk?We know a thing or two about these two roles here at Support Adventure, the MSP Staffing Company, as we have worked with over 40 MSPs over the course of 3 years. We have seen the positive results of companies that invest in a dispatcher or service desk… Continue Reading Dispatchers vs. Service Desk Managers – How Do They Differ? 
By Nwando @ Support Adventure, ago

How to find and train MSP technicians

People are the core of our business and we have spent years perfecting our process to find and hire the best technicians. We currently have a roster of talented technicians spread across the world in Southeast Europe, Southeast Asia, and Latin America. Here is our process to ensure that our clients always get a great hire with Support Adventure, the MSP Staffing Company:1. Locate Great StaffWe locate and identify potential candidates across many… Continue Reading How to find and train MSP technicians
By Tal @ Support Adventure, ago